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- High school diploma or equivalent.
- Proven experience in customer service or a customer-facing role (1-2 years preferred).
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities with a customer-first mindset.
- Ability to multi-task, manage time effectively, and meet deadlines in a fast-paced environment.
- Empathy, patience, and a positive attitude when dealing with customers.
- Familiarity with CRM systems, help desk software, or Microsoft Office Suite (plus)
- Respond to customer inquiries via phone, email, and zoom in a timely and professional manner.
- Address customer concerns, issues, and complaints with empathy and a solutions-oriented approach.
- Provide product/service information, helping customers navigate the company's offerings.
- Process applications accurately and efficiently.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Collaborate with team members and other departments to resolve complex customer issues.
- Stay up to date on product knowledge, company policies, and industry best practices.
- Consistently meet or exceed individual and team performance goals, including response time, satisfaction scores, and resolution times.
Communication SkillsProblem SolvingCustomer serviceAttention to detailOrganizational skillsWritten communicationMultitaskingMicrosoft Office SuiteVerbal communicationSales experienceCRM
Posted about 10 hours ago
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