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🔍 Customer Service
- High school diploma or equivalent.
- Proven experience in customer service or a customer-facing role (1-2 years preferred).
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities with a customer-first mindset.
- Ability to multi-task, manage time effectively, and meet deadlines in a fast-paced environment.
- Empathy, patience, and a positive attitude when dealing with customers.
- Familiarity with CRM systems, help desk software, or Microsoft Office Suite (plus)
- Ability to work independently or as part of a team.
- Strong attention to detail and organizational skills.
- Respond to customer inquiries via phone, email, and zoom in a timely and professional manner.
- Address customer concerns, issues, and complaints with empathy and a solutions-oriented approach.
- Provide product/service information, helping customers navigate the company's offerings.
- Process applications accurately and efficiently.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Collaborate with team members and other departments to resolve complex customer issues.
- Stay up to date on product knowledge, company policies, and industry best practices.
- Consistently meet or exceed individual and team performance goals, including response time, satisfaction scores, and resolution times.
Customer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMicrosoft Office SuiteExcellent communication skillsProblem-solving skillsVerbal communicationSales experienceCRM
Posted 1 day ago
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