Customer Service Representative - Remote

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Requirements:

• High school diploma or equivalent.
• Proven experience in customer service or a customer-facing role (1-2 years preferred).
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities with a customer-first mindset.
• Ability to multi-task, manage time effectively, and meet deadlines in a fast-paced environment.
• Empathy, patience, and a positive attitude when dealing with customers.
• Familiarity with CRM systems, help desk software, or Microsoft Office Suite (plus)

Responsibilities:

• Respond to customer inquiries via phone, email, and zoom in a timely and professional manner.
• Address customer concerns, issues, and complaints with empathy and a solutions-oriented approach.
• Provide product/service information, helping customers navigate the company's offerings.
• Process applications accurately and efficiently.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Collaborate with team members and other departments to resolve complex customer issues.
• Stay up to date on product knowledge, company policies, and industry best practices.
• Consistently meet or exceed individual and team performance goals, including response time, satisfaction scores, and resolution times.