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Customer Service - Remote

Posted about 8 hours agoViewed

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💎 Seniority level: Junior, 1-2 years

📍 Location: United States

🔍 Industry: Customer Service

🏢 Company: Bright Path Co.

🗣️ Languages: English

⏳ Experience: 1-2 years

🪄 Skills: Customer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMicrosoft Office SuiteExcellent communication skillsProblem-solving skillsVerbal communicationSales experienceCRM

Requirements:
  • High school diploma or equivalent.
  • Proven experience in customer service or a customer-facing role (1-2 years preferred).
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities with a customer-first mindset.
  • Ability to multi-task, manage time effectively, and meet deadlines in a fast-paced environment.
  • Empathy, patience, and a positive attitude when dealing with customers.
  • Familiarity with CRM systems, help desk software, or Microsoft Office Suite (plus)
  • Ability to work independently or as part of a team.
  • Strong attention to detail and organizational skills.
Responsibilities:
  • Respond to customer inquiries via phone, email, and zoom in a timely and professional manner.
  • Address customer concerns, issues, and complaints with empathy and a solutions-oriented approach.
  • Provide product/service information, helping customers navigate the company's offerings.
  • Process applications accurately and efficiently.
  • Maintain detailed records of customer interactions, transactions, comments, and complaints.
  • Collaborate with team members and other departments to resolve complex customer issues.
  • Stay up to date on product knowledge, company policies, and industry best practices.
  • Consistently meet or exceed individual and team performance goals, including response time, satisfaction scores, and resolution times.
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