Consultant Streaming Support - Customer Service- Remote

Posted 2024-12-04

💎 Seniority level: Entry

📍 Location: United States

🔍 Industry: Streaming media and entertainment

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingMicrosoft Office Suite

Requirements:

Experience working in a customer service or contact center environment.
Understanding of streaming services and basic troubleshooting skills.
Basic PC keyboarding skills and experience with Microsoft Office.
Technical support experience and strong problem-solving skills.
Ability to multitask using several applications simultaneously.
Experience with CRM applications is preferred.

Responsibilities:

Support customers of a global streaming media and entertainment company.
Provide assistance with streaming services and troubleshooting.
Build rapport with callers while sharing knowledge and enthusiasm for movies and TV shows.

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