Remote Customer Service Representative

Posted 4 days agoViewed

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📍 Location: United States

🏢 Company: Amplar Services LLC

🗣️ Languages: English

🪄 Skills: Customer serviceMicrosoft OfficeCRM

Requirements:

High school diploma or equivalent; additional education in customer service or related fields is an advantage.
Proven experience in customer service or a related role, preferably in a remote environment.
Strong verbal and written communication skills.
Proficient in using customer service software, CRM systems, and Microsoft Office.
Ability to handle difficult situations with empathy and professionalism.
Excellent problem-solving skills with a customer-oriented mindset.
Ability to work independently and manage time effectively in a remote setting.

Responsibilities:

Respond to customer inquiries via phone, email, or chat with a friendly and professional demeanor.
Provide accurate information regarding products, services, and policies to customers.
Resolve customer complaints and issues promptly and efficiently.
Maintain a high level of product knowledge to assist customers effectively.
Document customer interactions and track follow-ups in the system.
Collaborate with team members and departments to escalate and address customer needs.
Contribute to improving customer service processes and provide feedback for enhancements.

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