Remote Customer Service Representative
E
Equal StaffingCustomer Service
United States, CanadaContractEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- Previous experience in a customer service role
- Required Skills
- Microsoft Office SuiteCustomer serviceTroubleshootingData entrySales experienceCRM
Requirements
- Previous experience in a customer service role, preferably as a Call Center Representative
- High school diploma/GED preferred
- Exceptional customer service skills
- Excellent organizational and multitasking skills
- Superb verbal communication skills
- Proficiency with computers, particularly CRM software and Microsoft Office Suite
- Quick and accurate typing skills
- Strong critical thinking and decision making skills
- Bilingual speakers preferred
Responsibilities
- Handle inbound and outbound client calls
- Follow company's call center scripts
- Respond to customer needs efficiently and accurately
- Work with the client to verify or clarify information
- Diffuse angry or upset clients
- Build relationships with customers
- Record all conversations in CRM software
- Make sales or recommend additional services and products
- Attend all necessary training
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