Remote Customer Service Representative

Previous experience in a customer service role, preferably as a Call Center Representative High school diploma/GED preferred Exceptional customer service skills Excellent organizational and multitasking skills Superb verbal communication skills Proficiency with computers, particularly CRM software and Microsoft Office Suite Quick and accurate typing skills Strong critical thinking and decision making skills Bilingual speakers preferred

Handle inbound and outbound client calls Follow company's call center scripts Respond to customer needs efficiently and accurately Work with the client to verify or clarify information Diffuse angry or upset clients Build relationships with customers Record all conversations in CRM software Make sales or recommend additional services and products Attend all necessary training