Centah Inc

Centah is a Global SaaS company that provides workflow management solutions and lead generation to participants in the Home Services Industry. Our Work Flow & Lead Management Solution is designed to capture customer and project-related data throughout the home services project lifespan. We also have a Call & Contact Center Solution, which is a multifaceted approach to improving the customer experience and overall brand of the client. The entire project life cycle is monitored, managed and tweaked based on key performance indicators of all stakeholders involved. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.

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📍 United States

🔍 Home Improvement

  • High school graduate or G.E.D.
  • Minimum of two years experience in an inbound/outbound call center
  • Minimum of one year experience working remotely
  • Excellent oral and written communication skills
  • Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
  • Ability to type at least 25 words per minute is preferred
  • Experience in providing exceptional customer service and maintaining established quality requirements
  • Must be able to pass a background check
  • Must be fluent (speaking/reading/writing) in both Spanish and English
  • Answer incoming calls and respond to customer’s requests
  • Book appointments for members with a high degree of data accuracy
  • Maintain excellent written and verbal communication skills on a consistent basis
  • Identify and escalate issues to supervisors
  • Responsible for adapting to fast changing guidelines with customers
  • Informs clients by explaining procedures; answering questions; providing information
  • Maintains and improves quality results by adhering to standards and guidelines

Customer serviceMultitaskingExcellent communication skillsProblem-solving skillsActive listeningData entryComputer skillsCRM

Posted 28 days ago
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