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Swytch Technology

Swytch Technology is an innovative company focused on transforming transportation by making electric transport accessible to all. Founded in 2017 by cycling enthusiasts and engineers Oliver Montague and Dmitro Khroma, Swytch has already reached over 20,000 customers in 50 countries. With a mission to reduce carbon emissions, the company has developed a next-generation hybrid eBike system and has raised over $1.4M to scale its operations. Swytch is dedicated to leading the electric transport revolution and is currently expanding its team.

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Jobs at this company:

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🔥 Remote Customer Service Representative - English Speaking
Posted 2024-09-20

📍 Poland, UK

🧭 Full-Time

💸 67500 polish złoty per annum

🔍 Electric transport

  • Must be able to speak German and English.
  • Previous high volume, online customer service experience with an outstanding customer satisfaction rating.
  • Excellent English written and verbal communication.
  • Able to work 0800 to 1600, Monday to Friday.
  • Confidence with customers, and a mature, ‘service first’ approach.
  • Excellent tech and IT confidence - previous use of Zendesk or a similar ticketing platform is essential.
  • An excellent problem-solving skillset.
  • Ability to work both independently and as part of a wider team.
  • Ability to adapt to new systems and technical information quickly.
  • Valid passport and/or visa as you’ll be visiting in our HQ in London at least twice a year.
  • Knowledge and interest in bikes, electric bikes, or the environment will be a bonus!

  • Providing exemplary email, video and chat support to our customers.
  • Responding to high volumes of customer tickets in the quickest and most efficient way.
  • Working on our CRM system, Zendesk.
  • Reporting insights and trends to Head of Customer Service.
  • Working as part of a team, sharing knowledge and helping colleagues.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer service

Posted 2024-09-20
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