Remote Customer Service Representative - English Speaking

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Requirements:

• Must be able to speak German and English.
• Previous high volume, online customer service experience with an outstanding customer satisfaction rating.
• Excellent English written and verbal communication.
• Able to work 0800 to 1600, Monday to Friday.
• Confidence with customers, and a mature, ‘service first’ approach.
• Excellent tech and IT confidence - previous use of Zendesk or a similar ticketing platform is essential.
• An excellent problem-solving skillset.
• Ability to work both independently and as part of a wider team.
• Ability to adapt to new systems and technical information quickly.
• Valid passport and/or visa as you’ll be visiting in our HQ in London at least twice a year.
• Knowledge and interest in bikes, electric bikes, or the environment will be a bonus!

Responsibilities:

• Providing exemplary email, video and chat support to our customers.
• Responding to high volumes of customer tickets in the quickest and most efficient way.
• Working on our CRM system, Zendesk.
• Reporting insights and trends to Head of Customer Service.
• Working as part of a team, sharing knowledge and helping colleagues.