Apply📍 United States
🧭 Temporary
💸 19.0 USD per hour
🔍 Employee benefits
- Exceptional communication skills, with the ability to clearly and empathetically assist callers.
- Basic understanding of employee benefits, insurance terminology, and related products/services.
- Proficiency with computer systems, including CRM platforms, Microsoft Office Suite, and the ability to learn new software quickly.
- Experience with office equipment and technologies (fax, copier, postage machines).
- Capability to manage high call volumes, especially during peak times, while maintaining a positive and professional demeanor.
- A team player who thrives in collaborative environments but can also work independently.
- Provide comprehensive assistance to callers with inquiries related to their employer's benefit programs.
- Support members in filing claims, setting up direct deposits, and issuing new vendor cards.
- Update and maintain member demographic information across internal and external systems.
- Capture and advise on plan elections, aiding employees in understanding and utilizing their benefits fully.
- Conduct provider searches and enroll dependents, ensuring a seamless benefits experience for all members.
- Act as a liaison for escalated issues, working closely with Account Managers to resolve complex inquiries.
- Manage a high volume of calls, employing de-escalation tactics and striving for first-call resolution.
- Maintain detailed call logs to ensure thorough follow-up and resolution of member inquiries.
- Participate in outreach campaigns, fostering strong relationships with our clients and their employees.
- Collaborate with a team of account specialists and managers to monitor and address pending eligibility issues.
Customer serviceMicrosoft Office SuiteFluency in EnglishCRM
Posted 4 days ago
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