- Handle inbound and outbound client calls
- Follow company's call center scripts
- Respond to customer needs efficiently and accurately
- Work with the client to verify or clarify information
- Diffuse angry or upset clients
- Build relationships with customers
- Record all conversations in CRM software
- Make sales or recommend additional services and products
- Attend all necessary training
Microsoft Office SuiteCustomer serviceTroubleshooting+3 more