ApplyRemote Customer Service Representative, Healthcare
Posted 3 months agoViewed
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💎 Seniority level: Entry, 2 years
📍 Location: United States, Central
💸 Salary: 19.0 - 20.0 USD per hour
🔍 Industry: Healthcare
🗣️ Languages: English
⏳ Experience: 2 years
🪄 Skills: JiraMicrosoft ExcelCustomer serviceProblem-solving skillsData entry
Requirements:
- Minimum of 2 years experience in a high volume healthcare call center required
- Knowledge of healthcare claims review or processing required
- Health Care/Health insurance background required
- Experience with BCBS HMOI or other insurance plans a plus
- Use of multiple systems including Teams and Excel, Jira is a plus
- Excellent verbal and written communication skills
- Must be available for an 8 hour shift between 8am to 6pm Central time.
Responsibilities:
- Assuring the accurate and timely handling of client and member calls with total follow through
- Providing excellent customer service
- Answering client and provider questions including, but not limited to claims payment, status and coverage information
- Interpreting client health plan protocol
- Reviewing claims status and providing status to member.
- Check tracer documentation
- Maintaining accurate and complete call documentation
- Maintaining high level of professionalism
- Returning incoming calls
- Other duties as assigned
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