Personal Lines Customer Service Representative

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Requirements:

• Minimum Education required; HS diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Proficient with MS Office
• Exceptional telephone demeanor
• Working knowledge of carrier websites (Preferred)
• Experience with Agency Management Software Systems (Preferred)

Responsibilities:

• Handle a high volume of incoming phone calls and chat inquiries while maintaining excellent customer service.
• Assist customers in servicing accounts; respond to inquiries in a timely and professional manner.
• Navigate a variety of online carrier platforms; assist and train customers in same.
• Learn a wide variety of insurance programs; ability to find relevant information to answer customer inquiries accurately and quickly
• Run wildfire and brush mapping reports.
• Process non coverage related policy endorsements.
• Distribute general email inquiries to appropriate staff members.
• Direct phone inquiries to appropriate staff members as needed.
• Pursue a program of personal and professional development.