Agero

πŸ‘₯ 1001-5000πŸ’° $4,750,000 over 2 years agoAutomotiveInsurTechInformation TechnologyInsuranceπŸ’Ό Private Company
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Agero is a company focused on providing contact center solutions and services, inviting talented individuals to join their workforce.

Related companies:

🏒 Affirm
πŸ‘₯ 1001-5000πŸ’° Post-IPO Equity about 4 years agoπŸ«‚ Last layoff almost 2 years agoLendingFinancial ServicesPaymentsFinTech
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Jobs at this company:

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πŸ“ Alabama, Arizona, Florida, Georgia, Mississippi, New Mexico, Tennessee, Virginia

🧭 Full-Time

πŸ’Έ 16.5 USD per hour

πŸ” Digital driver assistance services

  • Genuine passion for helping others with prior experience in customer service or support roles.
  • Experience in a fast-paced contact center environment is preferred.
  • Self-motivated and able to work independently in a remote setting.
  • Comfortable with high call volumes and meeting customer satisfaction goals.
  • Strong computer skills with proficiency in Google Workspace.

  • Handle each customer interaction with genuine empathy and take ownership of complex cases.
  • Resolve inquiries related to warranties, dealership complaints, and technical issues.
  • Provide step-by-step support for vehicle infotainment systems.
  • Communicate with customers effectively and act as their advocate to ensure concerns are understood.

Communication SkillsMultitaskingEmpathyTroubleshootingTechnical supportCRMCustomer support

Posted about 22 hours ago
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πŸ“ United States, Canada

🧭 Regular

πŸ” Digital driver assistance services

  • B.S. degree or equivalent in Computer Science or related field.
  • 4+ years of related experience.
  • Understanding of mobile device ecosystems (Android, iOS).
  • Experience in mobile apps and web application projects, including automation scripts for testing.
  • Experience testing react-native applications.
  • Knowledge of node-fetch, cocoapods, mocha, Xcode, Android studio.
  • Experience with JavaScript / TypeScript, Java, Ruby, etc.
  • Proficient in testing frameworks: Detox, Appium, Espresso, XCUITest.
  • Experience with Selenium and Cucumber.
  • Experience testing APIs (GraphQL preferred) using tools like Postman.
  • Familiarity with STLC/SDLC and testing methodologies.
  • Experience with Continuous Integration and Agile methodology.
  • Familiarity with test management tools such as Zephyr or TestRail.
  • Experience with load and performance testing is a plus.

  • Develop and maintain automation framework(s) and scripts.
  • Develop, maintain, and execute high quality automation tests for iOS, Android, and Web applications.
  • Write and execute test cases and test plans using test management tools.
  • Ensure QA best practices are followed in test planning and documentation.
  • Collaborate with cross-functional teams on requirements and production defects.
  • Ensure test cases align with functional requirements and maintain RTM matrix.
  • Provide work estimates during sprint planning and stand-ups.

GraphQLAgileJavascriptJMeterReact NativeTypeScriptAPI testingMobile testingTestRailSelenium

Posted about 1 month ago
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πŸ“ United States, Canada

🧭 Regular

πŸ” Digital driver assistance services

  • 5+ years of equivalent experience from various educational backgrounds: Ph.D., Master's, or Bachelor's in a technical field.
  • Strong skills in statistics and data exploration, with knowledge of EDA best practices.
  • Advanced SQL experience; familiarity with Snowflake is a plus.
  • Experience in A/B testing and designing experiments.
  • Knowledge of machine learning, particularly with tabular data and tree-based models like XGBoost.
  • Proficiency in Python, including the data stack (Pandas, Numpy, Scipy, Matplotlib, PyTorch).
  • Good communication skills for technical documents and presentations.
  • Able to learn business needs and prioritize multiple assignments.

  • Participate in end-to-end data science projects from problem definition to result validation and model deployment.
  • Communicate research results effectively to various stakeholders.
  • Research and experiment with extensive datasets to gain insights and drive innovation.
  • Conduct analysis to optimize dispatching operations and improve customer satisfaction.

PythonSQLApache AirflowMachine LearningNumpyPyTorchSnowflakePandasA/B testing

Posted about 2 months ago
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