Agero

Agero is an IT service driver safety and technology company that offers roadside assistance, connected vehicle services, and claims.

1001-5000 employees

Founded 1972

$4.8M series unknown

Automotive

Private Company

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Automotive InsurTech Information Technology Insurance

Open Positions9

You must currently physically reside in AlabamaArizonaFlorida+5 more locationsFull-TimeRoadside assistancePosted

Remote Response Associate, Roadside Assistance

Handle high-volume inbound calls from stranded motorists and gather essential location and vehicle details.
Dispatch roadside assistance quickly and accurately.
Coordinate with external service providers to ensure the appropriate help arrives.
Use active listening and empathy to de-escalate and support anxious or frustrated customers.
Navigate multiple web-based systems and dispatch tools while tracking service progress.
Collaborate with peers and managers in a virtual team using Zoom and Google Chat.
Take ownership of calls and callbacks, providing accurate and timely support to customers and roadside partners.

Problem SolvingCustomer serviceMultitasking+3 more

Showing 1 of 9 positions

About Agero

Agero is transforming the roadside assistance and connected vehicle market. For almost 40 years, we've empowered vehicle manufacturers and insurance carriers. We deliver privately labeled, state-of-the-art roadside assistance plans. Our services include turn-key connected vehicle services and efficient claims management solutions. Agero manages 12 million service events annually, serving 100 corporate entities and 75 million customers. This commitment builds strong customer loyalty for our clients.

How We Work

You will find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe our differences make us stronger. We are committed to creating an environment where every employee feels a sense of belonging. Our culture champions open communication and honest feedback. You'll join a team that values a commitment-to-each-other mindset.

Engineering at Agero

Our Engineering team tackles complex challenges in real-time dispatch optimization and scalable cloud-native services. You will architect and operate next-generation platforms powered by data science and machine learning. We integrate advanced optimization methods with low-latency Python services on AWS. We define and foster our MLOps strategy, automating model training and validation. You will deliver high-impact dispatch decisions that optimize cost efficiency and service levels. We are always evaluating emerging technologies like LLMs and Generative AI.

Why Join Us

Drive innovation, redefining driver assistance with advanced technology and data-driven solutions.
Solve complex, real-world problems in machine learning, optimization, and scalable systems.
Grow your career in a supportive environment that values diverse perspectives and open communication.
Work on projects that impact millions of drivers and shape the future of vehicle ownership.
Benefit from comprehensive well-being programs and flexible work-life balance policies.

Benefits & Perks

Healthcare, dental, vision, disability, life insurance, and mental health benefits for you and your family.
401(k) plan with company match and tuition assistance to support your future goals.
Flexible time off, paid sick leave, and ten paid holidays annually.
Parental planning benefits to assist you through life’s milestones.
Bonus and incentive programs, plus a free subscription to our roadside assistance program.

Tech Stack

widgetsmobile

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