Customer Success Manager

Posted 14 days agoViewed

💎 Seniority level: Manager, 3+ years

📍 Location: United Kingdom, EST

💸 Salary: 60000.0 - 100000.0 GBP per year

🔍 Industry: AI Model Risk Management

🏢 Company: ValidMind👥 11-50💰 $8,100,000 Seed about 1 year agoArtificial Intelligence (AI)Financial Services Banking Machine Learning Risk Management Information Technology Insurance Software

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: Data AnalysisCommunication SkillsAnalytical SkillsProblem SolvingMentoringInterpersonal skillsAccount ManagementReportingRisk ManagementCustomer supportCustomer SuccessSaaS

Requirements:

3+ years of experience in Customer Success or Account Management
Excellent communication, interpersonal, and problem-solving abilities
Strong analytical skills, vital emotional intelligence, and a data-driven mindset
EMEA time zone availability is required with flexibility for overlapping US eastern time zone
Experience with customer-facing content development via Google Workspace applications is required

Responsibilities:

Manage customer onboarding and implementation of ValidMind's Enterprise Model Risk Management (MRM) platform.
Manage multiple customer success programs by tracking and executing CS enablement and enrichment activities.
Manage customer account teams in executing CS Programs, including CS Field Engineers and CS MRM Advisors.
Collaborate with clients to understand their business objectives and develop tailored MRM programs.
Provide ongoing enablement and guidance to clients on using the MRM platform and best practices for model risk management.
Monitor client progress and identify opportunities for improvement.
Conduct regular reviews with clients to assess effectiveness and make enhancements recommendations.
Act as a liaison between clients and ValidMind's product development team to meet client needs.
Stay abreast of industry best practices and regulatory developments in model risk management.
Contribute to the development and execution of ValidMind's customer success strategy.

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