Senior Customer Success Manager

Posted 6 days agoViewed

💎 Seniority level: Senior, 5+ years

📍 Location: Europe, Central European time zone

🔍 Industry: Healthcare

🏢 Company: Corti👥 101-250💰 $59,639,437 Series B over 1 year agoArtificial Intelligence (AI)Machine Learning Health Care Speech Recognition Software

🗣️ Languages: English, German

⏳ Experience: 5+ years

🪄 Skills: SalesforceCross-functional Team LeadershipCommunication SkillsCustomer serviceAgile methodologiesProblem-solving skillsAccount ManagementRelationship managementCRMCustomer SuccessEnglish communicationSaaS

Requirements:

5+ years of experience in customer success, partnership success, or a similar role in a technology-driven environment, preferably B2B
Demonstrated ability to drive successful onboarding processes with quick time to value for customers & partners
Strong communication skills with an ability to convey complex concepts to diverse audiences.
Proven ability to manage and influence cross-functional teams without formal authority.
Excellent communication and interpersonal skills, effectively navigating internal and external challenges.
Fluency in English and German (min. C1), additional languages are beneficial.

Responsibilities:

Orchestrate and expand customer and partner relationships, including managing customer interactions/stakeholders, and strategizing account growth
Support the go-to-market (GTM) teams in bolstering customer relationships and fostering long-term commitments with realistic expectations and plenty of excitement
Collaborate daily with our Product team as well as GTM teams
Take full ownership of onboarding our customers, managing the transition, and ensuring they get the most out of our products

Apply

Related Jobs

Apply

🔥 Senior Customer Success Manager - DACH (m/f/d)

Posted 13 days ago

📍 EU

🧭 Full-Time

🔍 Market Research

🔧 Requirements

Degree in psychology, business administration, market research, or similar fields
Background in Market Research
Minimum of 5–7 years experience in supporting and consulting B2B customers - ideally in SaaS, management consulting, or advertising/communication
Experience in dynamic, interactive environments
Proficient in German and English
Hands-on mentality, pragmatism, and proactivity
Active listener, who communicates purposefully and confidently

💡 Responsibilities

Serve as the primary point of contact and advisor for a portfolio of clients, building and maintaining strong relationships through ongoing support and regular check-ins (e.g., QBRs)
Understand customers' business challenges and help them resolve those using systematic market and consumer research; provide strategic guidance on leveraging consumer insights to meet their goals
Prepare and conduct client workshops and training to educate customers on modern market research methods and empower them to leverage the potential of insights specific to the clients' industry
Own and manage research projects from end to end, ensuring surveys are launched efficiently, results are delivered timely, and clients maximize their research budget
Manage renewals, cross-sells, up-sells and extend customer subscriptions by identifying expansion opportunities applying strategic account planning and penetrating the different account layers
Identify growth opportunities and work with the sales organization to raise awareness of the value of customer insights across the organization

Project ManagementSQLData AnalysisCommunication SkillsCustomer servicePresentation skillsRelationship buildingProblem-solving skillsAccount ManagementNegotiation skillsTrainingActive listeningClient relationship managementSales experienceMarket ResearchStrategic thinkingCustomer SuccessEnglish communicationSaaS

Posted 13 days ago

Apply

🔥 (Senior) Customer Success Manager DACH Bulgaria (m/w/d)

Posted 20 days ago

📍 Bulgaria

🧭 Full-Time

🔍 IT, Bau

🏢 Company: PlanRadar GmbH

🔧 Requirements

Facheinschlägige Berufserfahrung im Key Account oder Customer Success
Experience im B2B-Vertrieb, Branchenerfahrung (IT, Bau) und SaaS Erfahrung von Vorteil
Sehr gute EDV-Kenntnisse und Erfahrung mit CRM Tools
Solide PC-Anwenderkenntnisse, Verhandlungsgeschick, Präsentationssicherheit
Kontaktfreudig, kompetent, verkaufsorientiert, flexibel, reisebereit
Ausgezeichnetes Deutsch, verhandlungssicheres Englisch
Eigenverantwortliches, genaues und ergebnisorientiertes Arbeiten
Fähigkeit zu lernen und zur Selbstmotivation
Grundverständnis von Softwareprodukten und betriebswirtschaftlichen Abläufen

💡 Responsibilities

Expansion and maintenance of long-term customer relationships in the DACH region
Independent processing of all sales-relevant processes (product and solution presentations, advice on the various license models, etc.)
Independent support of existing customers
Analysis, implementation and optimization of implementation measures
Close cooperation with the operational units (marketing, product management, etc.) at PlanRadar
Creation of various user reports with customers and elaboration of a case study in cooperation with marketing

Customer serviceExcellent communication skillsAccount ManagementClient relationship managementSales experienceCRMCustomer SuccessEnglish communicationSaaS

Posted 20 days ago

Apply

🔥 Senior Customer Success Manager

Posted 21 days ago

📍 Germany

🔍 Software or education

🏢 Company: Udacity👥 1001-5000💰 $5,000,000 over 3 years ago🫂 Last layoff over 2 years agoEducation EdTech Artificial Intelligence (AI)E-Learning Training Machine Learning Robotics Software

🔧 Requirements

3+ years of experience in a customer-facing customer success, account management or strategic consulting organization.
Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
Strong interpersonal skills and experience building internal and external relationships.
Consistent track record of highly-professional customer service in a fast paced, dynamic environment.
Fluency in both English and German is required

💡 Responsibilities

Empathize with every aspect of the customer experience, putting customers' needs first.
Guide and coach customer executives, managers and employees with a dedicated customer success process. Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty and driving strong renewal and upsell rates.
Coach customers to be product experts and train their teams on Udacity methodologies so they become increasingly self-sufficient.
Identify common customer challenges and actively suggest better solutions.
Partner with Udacity's Sales team to help them be more effective.
Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
Craft customer on-boarding assets, adapt existing customer on-boarding assets and work with product marketing to refine existing and create new on-boarding assets.
Help drive customer references and case studies.

LeadershipProject ManagementBusiness IntelligenceProduct OperationsStrategic ManagementCustomer serviceCoachingExcellent communication skillsAccount ManagementNegotiation skillsEmpathyTrainingClient relationship managementCross-functional collaborationSales experienceCustomer supportCustomer SuccessEnglish communicationSaaS

Posted 21 days ago

Apply

🔥 (Senior) Customer Success Manager DACH Portugal (m/w/d)

Posted 22 days ago

📍 Lisbon

🧭 Full-Time

🔍 IT, Bau

🏢 Company: PlanRadar GmbH

🔧 Requirements

Relevant professional experience in Key Account or Customer Success
Experience in B2B sales, industry experience (IT, construction) and SaaS experience an advantage
Very good IT skills and experience with CRM tools
Solid PC user skills, negotiating skills, presentation skills
Outgoing, competent, sales-oriented, flexible, willing to travel
Excellent German, fluent English
Independent, accurate and results-oriented work
Ability to learn and self-motivation
Basic understanding of software products and business processes

💡 Responsibilities

Expanding and maintaining long-term customer relationships in the DACH region
Independently handling all sales-related processes (product and solution presentations, advising on the various license models, etc.)
Independently supporting existing customers
Analysis, implementation and optimization of implementation measures
Close cooperation with the operational units (marketing, product management, etc.) at PlanRadar
Creation of various user reports with the customers and elaboration of a case study in cooperation with marketing

Account ManagementSales experienceCRMCustomer SuccessEnglish communicationSaaS

Posted 22 days ago

Apply

🔥 Senior Customer Success Manager (French Speaking)

Posted about 1 month ago

📍 United Kingdom

🧭 Full-Time

🔍 Software Development

🏢 Company: Commvault

🔧 Requirements

Demonstrable experience in a customer success, account management, or similar role.
Strong understanding of Commvault’s products and services, or a willingness to learn and become an expert.
Excellent written and verbal communication skills.
Proven ability to identify and resolve customer issues effectively.
A genuine commitment to helping customers achieve their goals and realize the full potential of Commvault’s solutions.
Ability to work collaboratively with internal teams and external partners to drive customer success.
Strong communication and interpersonal skills to build and maintain relationships with both customers and colleagues.
The ability to analyse complex situations, think creatively, and develop effective solutions.
Flexibility to handle shifting business priorities and the ability to prioritize tasks quickly and effectively.
Highly organized with strong project management skills, especially in a fast-paced and rapidly evolving product landscape.
Solid understanding of customer success and/or customer experience methodologies and the ability to map customers’ business requirements to product capabilities.

💡 Responsibilities

Build and maintain strong, long-term relationships with customers and internal stakeholders.
Serve as a trusted advisor, providing guidance and support to ensure customer success.
Drive customer outcomes and demonstrate the value (return on investment) of Commvault’s technologies.
Ensure customers are successfully moving through their customer journey phases at the time-sensitive goals set by Commvault Leadership.
Lead customer meetings and ongoing business reviews, presenting the progress of key success criteria.
Monitor account health and relevant KPIs to ensure continued adoption and alignment with the customer's objectives.
Proactively identify and prevent churn risk through risk mitigation plans.
Develop ongoing nurture and education campaigns that drive set success plans for the customer.
Ensure revenue and sentiment goals are accomplished for your assigned book of business.
Present the status of revenue, sentiment, and engagement bi-weekly/monthly within internal business reviews, highlighting areas of risk and driving mitigation.
Identify opportunities to drive growth with your customers, aligning with internal stakeholders to secure expansions.
Forecast customer risks well in advance of critical milestones, enabling the leadership team to create and deliver mitigations that may span contract changes, product changes, or additional engagement from various product teams.
As a senior member of the team, you will also be looked for team guidance and a driver for change
Be a go to for projects, leading initiatives for team growth and change.
Mentor Customer Success Managers, providing guidance on core engagement and upselling methodologies, including leading initiatives designed to increase profitability.

LeadershipProject ManagementCross-functional Team LeadershipCommunication SkillsProblem SolvingMentoringNegotiationAdaptabilityRelationship buildingAccount ManagementSales experienceRisk ManagementTeam managementStakeholder managementCustomer supportCustomer SuccessSaaS

Posted about 1 month ago

Apply

🔥 Senior Customer Success Manager (German Speaker)

Posted about 1 month ago

📍 Spain, Portugal

🧭 Full-Time

🔍 SaaS

🏢 Company: Cloudtalk

🔧 Requirements

Customer-first mindset – you thrive on making customers successful.
Data-driven & analytical – you’re comfortable working with Excel/Sheets, BI dashboards, and customer insights.
Technical aptitude – you enjoy learning software products inside out and can guide customers in leveraging their full potential.
Industry knowledge – experience in B2B SaaS, business calling software, or cloud communication tools.
Proven experience – you’ve worked in Customer Success, Onboarding, or Account Management in a SaaS company.

💡 Responsibilities

Own the full customer journey – from onboarding to renewals, ensuring customers extract maximum value from CloudTalk.
Be a trusted product expert – guide clients through best practices, collaborate with Technical Consultants, and help customers leverage advanced features.
Drive revenue expansion – proactively identify opportunities for upsells and higher-tier plan advocacy.
Enhance customer health – monitor usage, prevent roadblocks, and improve retention through Velaris and other analytics tools.
Close collaboration with Sales & Product – ensure seamless handoffs, share customer insights, and contribute to product innovation.

Business IntelligenceData AnalysisFluency in EnglishTechnical supportCustomer SuccessSaaS

Posted about 1 month ago

Apply

🔥 Senior Customer Success Manager (EMEA)

Posted about 1 month ago

📍 England

🧭 Full-Time

🔍 Software Development

🏢 Company: Docker👥 251-500💰 $105,000,000 Series C about 3 years agoDeveloper Tools Developer Platform Information Technology Software

🔧 Requirements

5+ years experience as Enterprise Account Executive or Customer Success Manager
Proven track record with executive-level stakeholders
Experience working with technical products

💡 Responsibilities

Set client vision and strategy
Manage client communications
Run account reviews
Educate clients on product roadmap
Identify accounts likely to churn
Address client issues

Cloud ComputingAccount ManagementStakeholder managementTechnical supportCustomer SuccessSaaS

Posted about 1 month ago

Apply

🔥 Senior Customer Success Manager

Posted 2 months ago

📍 US, UK

🧭 Full-Time

🔍 Grocery Retail

🏢 Company: Upshop👥 101-250 Technical Support Information Technology Software

🔧 Requirements

6+ years of combined grocery retail industry and account management or retail operational experience
Strong communication, listening and presentation skills and the ability to resolve situations while attaining customer satisfaction at both executive leadership and project level audiences
Empathetic, positive attitude with a desire to help customers reach their goals
Enthusiastic, results-oriented and creative individual with solid organizational and collaborative skills and comfortable with a fast-paced growth company
Demonstrated desire for continuous learning, improvement and awareness of retail industry trends
Attend all required meetings, training sessions, and company events
Must be available for travel up to 30-40% of the time

💡 Responsibilities

Own, drive, and manage the end-to-end customer relationship – ensuring customer satisfaction, renewal, and expansion by building trusted business relationships with customers key stakeholders
Become a strategic partner to our customers by understanding the customers’ business, their strategic initiatives, and leading indicators for performance improvement to serve as a trusted advisor
Act as an internal advocate and champion for your customers, pulling together the required teams and individuals needed to support current challenges or opportunities within the customer
Execute and deliver on exceptional service, communication and partnership activities that included a consistent meeting cadence and annual Executive Business Reviews
Develop ongoing communication with the retailers’ project and management teams to ensure trust and high satisfaction with Upshop, including considerations of additional Upshop products over time
Maintain and strengthen relationships while fostering new contacts with customers cross functional leaders by providing support, information, and guidance; researching and recommending new opportunities for profit and operational improvements
Lead the relationship management and internal data capture of key customer information and business capabilities
Support and consult customer and Upshop Professional Services teams in ongoing projects and priorities to obtain measurable and sustainable benefits
Collaborate with the sales team to foster revenue growth opportunities, and with the customer success team to develop customer plans and strategies to drive customer adoption and outcomes
Maintain awareness of retail trends and competitive offerings to identify and understand best practices in the grocery industry
Meet retention, adoption, and growth goals across assigned customers

Project ManagementBusiness IntelligenceData AnalysisSalesforceCross-functional Team LeadershipCommunication SkillsCustomer serviceNegotiationPresentation skillsAccount ManagementReportingClient relationship managementRelationship managementCRMCustomer SuccessSaaS

Posted 2 months ago

Apply

🔥 (Senior) Customer Success Manager DACH Zagreb (m/w/d)

Posted 4 months ago

📍 Zagreb

🧭 Full-Time

🔍 IT, Bau

🏢 Company: PlanRadar GmbH

🔧 Requirements

Facheinschlägige Berufserfahrung im Key Account oder Customer Success
Erfahrung im B2B-Vertrieb, Branchenerfahrung (IT, Bau) und SaaS Erfahrung von Vorteil
Sehr gute EDV-Kenntnisse und Erfahrung mit CRM Tools
Solide PC-Anwenderkenntnisse, Verhandlungsgeschick, Präsentationssicherheit
Kontaktfreudig, kompetent, verkaufsorientiert, flexibel, reisebereit
Ausgezeichnetes Deutsch, verhandlungssicheres Englisch
Eigenverantwortliches, genaues und ergebnisorientiertes Arbeiten
Fähigkeit zu lernen und zur Selbstmotivation
Grundverständnis von Softwareprodukten und betriebswirtschaftlichen Abläufen

💡 Responsibilities

Ausbau und Pflege von langfristigen Kundenbeziehungen in der Region DACH
Eigenverantwortliche Abwicklung sämtlicher verkaufsrelevanter Prozesse (Produkt- und Lösungspräsentationen, Beratung der verschiedenen Lizenz Modelle etc.)
Eigenständige Betreuung bestehender Kunden
Analyse, Durchführung und Optimierung der Implementationsmaßnahmen
Enge Zusammenarbeit mit den operativen Einheiten (Marketing, Product Management, etc) bei PlanRadar
Erstellung verschiedener Anwenderberichte mit den Kunden und Ausarbeitung einer Case Study in Zusammenarbeit mit Marketing

Communication SkillsCustomer serviceNegotiationAccount ManagementSales experienceCRMCustomer SuccessEnglish communicationSaaS

Posted 4 months ago

Apply

🔥 Senior Customer Success Manager (m/w/d)

Posted 5 months ago

📍 Germany, European countries

🧭 Full-Time

🔍 Employee app, B2B SaaS

🏢 Company: Flip App

🔧 Requirements

Mindestens 3 Jahre Berufserfahrung in den Bereichen Customer Success, Consulting, Account Management oder Projektmanagement.
Fundierte Projektmanagement-Skills mit einem Talent für Priorisierung.
Ausgeprägte kommunikative und empathische Fähigkeiten im Umgang mit Kunden.
Erfahrung im Arbeiten in einem dynamischen Umfeld mit mehreren parallelen Projekten.
Hervorragende Kommunikations- und Präsentationsfähigkeiten in Deutsch und Englisch.

💡 Responsibilities

Eigenverantwortliches Onboarding und Betreuung unserer strategischen Mid-Market & Enterprise-Kunden.
Gestaltung und Umsetzung von kundenspezifischen Account-Entwicklungsstrategien.
Aufbau und Pflege nachhaltiger, vertrauensvoller und erfolgreicher Kundenbeziehungen.
Projektmanagement während der gesamten Customer Journey, einschließlich Planung, Umsetzung und Überwachung von Projekten.
Aktive Mitgestaltung und kontinuierliche Optimierung unseres Customer Success Bereichs.

Project ManagementProject CoordinationCommunication SkillsAccount ManagementCustomer Success

Posted 5 months ago

Apply