(Senior) Customer Success Manager DACH Portugal (m/w/d)

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Requirements:

• Relevant professional experience in Key Account or Customer Success
• Experience in B2B sales, industry experience (IT, construction) and SaaS experience an advantage
• Very good IT skills and experience with CRM tools
• Solid PC user skills, negotiating skills, presentation skills
• Outgoing, competent, sales-oriented, flexible, willing to travel
• Excellent German, fluent English
• Independent, accurate and results-oriented work
• Ability to learn and self-motivation
• Basic understanding of software products and business processes

Responsibilities:

• Expanding and maintaining long-term customer relationships in the DACH region
• Independently handling all sales-related processes (product and solution presentations, advising on the various license models, etc.)
• Independently supporting existing customers
• Analysis, implementation and optimization of implementation measures
• Close cooperation with the operational units (marketing, product management, etc.) at PlanRadar
• Creation of various user reports with the customers and elaboration of a case study in cooperation with marketing