Cloudtalk

CloudTalk is a leading cloud-based business calling software designed for data-driven teams, utilizing AI and machine learning to enhance customer experiences. Founded in 2018, it serves prominent clients like Fujitsu, Mercedes, and DHL, and has a diverse global workforce across multiple offices.

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đź“Ť Slovakia

🔍 SaaS

  • Strong English communication skills – Ability to explain technical concepts clearly.
  • Experience in setting up and troubleshooting integrations (e.g., Salesforce, HubSpot, Pipedrive, Zendesk, Intercom).
  • Familiarity with SaaS, CRM systems, and communication platforms.
  • Basic knowledge of SQL and REST APIs.
  • Become an expert in CloudTalk integrations – Deepen your knowledge of the tools CloudTalk integrates with, including industry-leading CRMs and business platforms.
  • Master automation tools such as HubSpot Workflows and Salesforce Workflows to help clients optimize their processes and maximize efficiency.
  • Work cross-functionally – Partner with product management, engineering, and customer success teams to enhance integration capabilities.
  • Support onboarding & troubleshooting – Assist clients and internal teams in setting up integrations, resolving issues, and ensuring a smooth experience.
  • Analyze and optimize – Monitor integration performance, analyze API responses, and recommend improvements.
  • Drive innovation – Stay ahead of industry trends and contribute to the evolution of CloudTalk’s integration ecosystem, particularly in AI-powered solutions.
  • Educate & empower – Conduct training sessions for internal and external teams on integration best practices.

SQLAPI testingProblem SolvingTroubleshootingCRMEnglish communicationSaaS

Posted 25 days ago
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đź“Ť Slovakia

🧭 Full-Time

🔍 SaaS

  • Experience of serving in an Engineering Manager role
  • Experience with managing a team who built an AI enabled product is a plus
  • Experience with VOIP technologies is a plus
  • Strong technical background: experience in building complex B2B SaaS products is a plus
  • You are highly organized. With many people doing many things in a fast-moving company, strong organizational skills—both for yourself and for the team—will be required
  • You are able to weigh several and often conflicting constraints and make rapid decisions
  • You have the skills to align people with a common goal
  • You are direct but careful with feedback, both given and received
  • You have worked with different delivery methodologies and are able to apply these based on the teams’ maturity
  • Manage 2 cross functional teams of software engineers and QA - approx 10-12 people
  • Grow, coach, and develop the team members to help them progress in their careers
  • Be actively involved in hiring engineers for your teams, making sure it’s well-staffed
  • Manage the teams’ delivery
  • Represent the teams in planning and product meetings
  • Work with the rest of the engineering leadership on engineering-wide changes
  • Measure velocity and improve efficiency for the team
  • Drive innovation in engineering processes, strategies and adoption of new technologies
  • Maintain a sustainable, healthy, and collaborative culture aligned with the company values as we navigate through hyper-growth

Backend DevelopmentLeadershipProject ManagementSoftware DevelopmentAgileArtificial IntelligenceFrontend DevelopmentSCRUM

Posted 2 months ago
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