Customer Success Manager, Strategic Accounts - (Remote - UK)

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Requirements:

• 5+ years of experience in Customer Success or enterprise consulting, ideally with large clients (10k+ employees).
• Strong background in managing enterprise-level customer relationships and driving success for data products/solutions.
• Experience in an early-stage or rapidly evolving environment with the ability to manage ambiguity.
• Exceptional project management and stakeholder management skills, with the ability to drive large-scale projects across diverse teams.
• Proven track record in developing strategies for growth and expansion within large accounts.
• Ability to navigate complex business challenges and prioritize competing objectives.
• Strong communication and presentation skills, with experience interacting with senior executives.

Responsibilities:

• Lead the end-to-end customer journey, from onboarding to adoption and ongoing value realization.
• Partner with Account Executives to create growth strategies for clients and manage renewals and expansion efforts.
• Deliver strategic reviews and business value insights to client executives, building long-term relationships with VPs, C-suite leaders, and other key stakeholders.
• Develop and implement tailored success plans that align with customers' business goals and success metrics.
• Proactively monitor account health and adoption to identify opportunities for customers to derive greater value from the solutions.
• Manage large-scale rollouts and navigate complex internal and external stakeholders to ensure smooth project execution.
• Drive customer retention, satisfaction, and expansion by acting as a trusted advisor and expert on the product.