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🔥 Technical Support Engineering Manager - Americas

Posted about 1 hour ago

📍 North to South America

🧭 Full-Time

🔍 Software Development

🏢 Company: Ashby👥 51-100💰 $30,000,000 Series C 12 months agoManagement Information Systems Human Resources Recruiting Software

🔧 Requirements

Proven experience managing or mentoring a Technical Support Team in a B2B SaaS environment.
Deep knowledge of software integrations, APIs, and backend debugging practices.
Experience guiding cross-functional collaboration between Support and Engineering.
Familiarity with ATS/HRIS platforms or other enterprise systems is a plus.
Ability to zoom out and identify scalable processes for handling complex technical work.
Strong judgment in prioritizing bugs, customer needs, and internal enablement work.
Comfort operating in ambiguity and creating structure where none exists.
Passionate about improving the customer experience through well-designed, technically sound solutions.
Comfortable representing customer needs in Engineering discussions and advocating for supportability.
Able to hold a high bar for quality while still moving quickly and iterating.

💡 Responsibilities

Lead and develop a team of Support Engineers and Product Experts focused on technical depth, problem-solving, and customer impact.
Coach team members on debugging techniques, systems thinking, and how to balance precision with efficiency.
Foster a collaborative environment where knowledge-sharing and experimentation are encouraged.
Help define the career path and responsibilities of Support Engineers and Product Experts at Ashby.
Build scalable, repeatable processes for diagnosing and resolving complex issues related to integrations, APIs, analytics, and product performance.
Set standards for how the team escalates to Engineering, triages bugs, identifies patterns, and partners on long-term solutions.
Create internal tools and workflows that help the team operate with efficiency and consistency.
Stay close to the technical work by jumping into issues, exploring logs, or conducting hands-on testing when needed to support the team.
Collaborate closely with Engineering to shape how technical escalations are managed and how customer insights are tracked and actioned.
Work with Product to provide feedback loops from Support to improve usability and prevent repeat issues.
Serve as an advocate for customers in technical conversations and help Engineering teams understand the support impact of product decisions.
Partner with our Support Leadership Team to Identify and address gaps in our current tooling, workflows, and diagnostics capabilities.
Use data from escalations and customer feedback to recommend changes that improve team effectiveness and customer outcomes.
Partner with Support leadership to evolve how we measure success in high-complexity support scenarios.
Help scale Support Engineering as a function by documenting approaches, onboarding new team members, and contributing to internal tooling.

Backend Development Leadership SQL Data Analysis Cross-functional Team Leadership API testing Communication Skills Problem Solving Customer service Agile methodologies RESTful APIs Mentoring Written communication Adaptability Problem-solving skills Verbal communication Active listening Strong communication skills Cross-functional collaboration Team management Process improvement Technical support Software Engineering Debugging Customer support Customer Success SaaS

Posted about 1 hour ago

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🔥 Lead Advocate

Posted about 2 hours ago

📍 United States

🧭 Full-Time

🔍 Healthcare

🏢 Company: Solace

🔧 Requirements

Bachelor's degree required
Active licensure in good standing in chosen health profession (RN, LCSW, etc.) required
Minimum 3 years of working in care management, care coordination or a related field.
Prior experience working as an advocate at Solace is strongly preferred
Comfortable leading virtual training sessions and bringing positive energy to group interactions
Strong organizational skills, verbal communication, and written communication
Flexibility, as the needs of a growing organization will evolve
Excitement at the prospect of working in a fast moving, high growth, tech-forward startup environment, taking complete ownership of the work you do

💡 Responsibilities

Translate your experience as an advocate to inform improvements to the advocate and patient experience
Lead onboarding sessions for advocates, set Solace’s tone, and provide an excellent initial experience for advocates
Act as a primary touchpoint for questions from advocates about how to solve patients’ problems
Partner closely with advocate operations managers to carry out operational processes to improve the advocate service
Develop clinical content and protocols to ensure advocates feel supported in the work they do and that patients are able to access the resources they need
Ensure that Solace’s protocols are being followed by the advocate team

Leadership Project Management HR Management Cross-functional Team Leadership Communication Skills Analytical Skills Problem Solving Customer service Mentoring Organizational skills Written communication Verbal communication Training Active listening Client relationship management Team management

Posted about 2 hours ago

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🔥 Manager, National Accounts - Retail - Costco

Posted about 2 hours ago

📍 United States

💸 104730.0 - 137455.0 USD per year

🔍 Retail Sales

🏢 Company: saputo_external_careers

🔧 Requirements

Minimum 5-7 years of experience in the CPG retail sales field, customer experience and perishable foods preferred.
Knowledge, skills and abilities should include: Negotiation, Presentation, Insight Selling, Product Knowledge, Sales Management, Communications (both written and verbal), Sales Analysis, Forecasting, and Sales Tracking.
Must possess strong verbal and written communication skills, attention to detail and professionalism.

💡 Responsibilities

Own Customer accounts, jointly developing annual business growth, sales, and margin plans in line with company and category goals.
Plan, execute, close, and follow up on negotiations in a manner that creates mutually beneficial outcomes.
Develop strategies to drive growth and value and achieve/exceed annual volume and profit goals.

Business Development Data Analysis Cross-functional Team Leadership Communication Skills Customer service Negotiation Presentation skills Account Management Reporting Relationship management Sales experience Market Research Team management Strategic thinking Financial analysis

Posted about 2 hours ago

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🔥 Client Services Lead (Work Remotely Anywhere in the U.S.)

Posted about 2 hours ago

📍 United States

💸 58000.0 - 100000.0 USD per year

🔍 Benefits Administration

🔧 Requirements

5+ years of experience working directly with clients in the employee benefits/benefit administration industry.
Strong project management experience, especially with technology projects, is highly advantageous.
In-depth understanding of benefit administration and employee benefit programs, and their industry impact.
Comfortable with technology and adept at navigating systems.
Ability to troubleshoot issues and navigate Human Capital Management and/or Benefits Administration Systems.
Experience with Human Resources and HRIS/payroll systems is beneficial.
Excellent relationship management, project management, and analytical skills.
Ability to lead client meetings, deliver presentations, and build strong relationships.
Consultative communication style, providing clients with market insights and tailored solutions.
Proven ability to collaborate across functional areas to ensure a seamless customer experience.
Resilience under pressure, particularly during busy periods, with a knack for bringing order to chaos.
Resourceful problem solver, adept at finding solutions collaboratively.
Tech-savvy with a willingness to learn new technology and effectively communicate technical concepts to clients.
Availability to travel up to 10%.

💡 Responsibilities

Act as the primary liaison between our clients and production teams, ensuring clear communication of goals, objectives, and timelines.
Conduct and manage client calls and provide comprehensive new client administrator training.
Maintain all client documentation, including Standard Operating Procedures and process-related materials.
Stay updated on product releases, updates, and system functionalities through ongoing educational opportunities.
Collaborate with clients on product updates and provide consultation as needed, partnering closely with the Client Success Leader.
Deliver clear communication on system functionalities, industry news, project initiatives, and resolution activities.
Drive continuous improvement in service delivery across all teams to maintain high-quality service standards.
Coordinate Annual Enrollment activities and proactively engage clients and internal teams on any open items.
Participate in sales finalist meetings and assist the sales team during prospect visits and services presentations.
Identify trends and training needs in partnership with internal teams, providing support and expertise to the Service Center team.
Above all, ensure our clients love us... a lot!

Project Management HR Management Communication Skills Customer service RESTful APIs Problem-solving skills Account Management Training Client relationship management Relationship management Sales experience Team management SaaS

Posted about 2 hours ago

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🔥 Sales Development Manager (Remote, EST/CST)

Posted about 3 hours ago

📍 United States

🏢 Company: M-Files👥 501-1000💰 $81,797,993 Series C over 4 years agoBusiness Process Automation (BPA)Cloud Computing SaaS Document Management Knowledge Management Information Technology Enterprise Software Software

🔧 Requirements

Experience as a Sales Development Manager with proven success in driving pipeline and meeting KPIs
Past experience owning a pipeline number
Experience across enterprise buying cycles involving multiple buyers; understanding how to leverage different channels and outreach to increase response and engagement
Experience working across a varied martech stack and understanding how to leverage technology to drive results
Exceptional communication skills, with the proven ability to clearly convey ideas and data in written, presentation and spoken formats to a variety of audiences.
A highly motivated team player with a positive, can-do attitude, who thrives in a fast-paced environment

💡 Responsibilities

Qualifying inbound leads and conducting outbound prospecting to achieve individual monthly meeting target
Actively monitoring and reporting on SDR team performance and results, including
Call monitoring and activity tracking
Coaching on best practices
Defining and driving towards KPIs
Development of and approval of monthly commission plans
Actively monitoring functional performance including
Progression towards pipeline targets
Testing and iterating of email and call cadences, scripts and messaging
Integration of SDR motions with digital and field programs
Ensuring team productivity by monitoring and approving timesheets and PTO requests.
Collaborating closely with the Regional Growth Marketing and Digital Marketing teams to ensure close alignment between the three functions for optimal campaign success.
Creating, interpreting and sharing SDR performance reports to key stakeholders across sales and marketing.
Closely monitoring market trends and technologies, coming up with new and innovative ways to drive success in a complex market.
Working with the sales enablement team, establishing a cadence of regular enablement and training sessions to help the SDRs advance professionally.
Identifying and escalating systems issues as they arise.

Business Development Data Analysis Salesforce Communication Skills Coaching Sales experience Market Research Team management Lead Generation CRM

Posted about 3 hours ago

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🔥 Senior Manager, Software Development Engineering ...

Posted about 3 hours ago

📍 United States of America

🧭 Full-Time

💸 201700.0 - 322300.0 USD per year

🔍 Software Development

🔧 Requirements

4+ years in a people leadership position
5+ years of experience as an engineer
Demonstrated ability to foster a higher performing engineering culture within a team, exemplified by: (a) timely, quality, deliverables; (b) reliable operations; and (c) professional growth of teammates
Experience working with cross-functional stakeholders, including product managers, engineering stakeholders, and data scientists
Ability to craft strategic product vision and perform moderate program management responsibilities in service of the team’s needs

💡 Responsibilities

Lead a high performing team in evolving our platform
Invest in the growth of your team, helping individuals meet their career goals
Craft strategy spanning our platform’s enterprise-wide scope
Partner with teams spanning engineering leadership, product management, and AI/ML practitioners
Drive critical platform efforts spanning security, availability, developer experience, and governance

Backend Development GraphQL Leadership Software Development Full Stack Development People Management Product Management Cross-functional Team Leadership Communication Skills CI/CD Problem Solving Agile methodologies RESTful APIs Mentoring DevOps Team management Stakeholder management Strategic thinking

Posted about 3 hours ago

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🔥 Manager, Software Development Engineering

Posted about 3 hours ago

📍 United States

💸 170900.0 - 273100.0 USD per year

🔍 Software Development

🔧 Requirements

Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
2+ years of experience leading developers and providing technical leadership.
5+ years of software development experience in object-oriented languages such as Java, C#, or TypeScript.
Experience with Identity Platforms (e.g., Auth0) and architecting scalable backend services.
Proficiency with modern UI frameworks like React.
Strong background in Agile software development principles.
Demonstrated ability to support customer-facing services and resolve critical issues.
Excellent collaboration and communication skills, with a flexible and open-minded approach.

💡 Responsibilities

Lead and develop a team of engineers, including hiring, coaching, and fostering career growth.
Oversee the design, implementation, and maintenance of Identity and Authentication services for our Agent Software suite.
Set the technical vision for quality, craftsmanship, and performance across the team.
Collaborate with business leadership, analytics, product management, and engineering partners to deliver impactful solutions.
Drive the development roadmap for industry applications, incorporating stakeholder input and strategic priorities.
Accelerate development cycles while maintaining high standards for code quality and reliability.
Contribute to the entire software development lifecycle, from concept to release.
Support a remote-first work environment, with flexibility to live anywhere in the US (with some exceptions).

Backend Development Leadership Software Development Agile Java TypeScript C#API testing React Communication Skills Collaboration CI/CD Problem Solving RESTful APIs Mentoring Excellent communication skills Teamwork Active listening Strong communication skills Cross-functional collaboration Team management Stakeholder management Software Engineering

Posted about 3 hours ago

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🔥 Sales Development Manager

Posted about 3 hours ago

📍 United States

🧭 Full-Time

🔍 FinTech SaaS

🏢 Company: Exactera👥 251-500💰 $33,000,000 almost 2 years agoFinancial Services Information Technology Software

🔧 Requirements

2+ years in the software sales space as an SDR Manager, with a history of overachieving targets in new business acquisition- previous experience as an SDR in addition to this also helpful
Proven track record in driving pipeline growth
Experience managing and improving Sales Development Goals
Strong understanding of the importance of automation and personalization in outreach
Familiarity with AI tools (preferably Lavendar)
The 4 H’s: Happy, Helpful, Humble, and Hungry

💡 Responsibilities

Hire and coach a team of Sales Development Reps
Develop sales, product, and industry skills through coaching and by demonstrating great sales fundamentals
Inspire and motivate team members with creative incentives
Regularly report on team and individual results, forecast pipeline, and booking targets
Make process, efficiency, and productivity improvement recommendations
Hold team members accountable to meet target metrics and KPIs

Leadership People Management Salesforce Communication Skills RESTful APIs Mentoring Coaching Reporting Training Sales experience Team management Lead Generation CRM SaaS

Posted about 3 hours ago

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🔥 Senior Vice President, xScale Customer and Revenue

Posted about 3 hours ago

📍 United States

🏢 Company: Applications_By_Invitations

🔧 Requirements

Extensive leadership experience in sales, business development, or customer success in the technology sector, with a focus on B2B environment, with deep understanding of the hyperscale data center market, cloud providers, and enterprise infrastructure ecosystems
Experience in partnering with hyperscalers and developing multi-year, large-scale commercial relationships
Revenue Growth Strategy: Proven track record of developing and executing comprehensive revenue strategies to achieve aggressive growth targets. Previous experience managing multi-billion dollar revenue lines
Sales Leadership: Experience leading global sales teams and strategic deal directors, with a focus on complex, high-value contracts and multi-year partnerships
Strategic Partnerships: Expertise in identifying, structuring, and managing joint ventures, alliances, and partnerships that drive revenue
Customer Engagement: Strong background in collaborating with customer success, product marketing, and engineering teams to deliver tailored solutions and ensure customer satisfaction
Bid Management and Sales Operations: Proven ability to lead end-to-end bid processes, ensuring timely delivery of competitive proposals while aligning with organizational objectives
Demonstrated ability to influence at the executive level, with experience working closely with C-suite leaders and external partners
Strong leadership skills in building, managing, and motivating high-performing teams in matrixed environments
Proven success in leading cross-functional initiatives, integrating multiple business units, and aligning diverse teams toward shared goals
Experience managing global sales and partnerships, with deep knowledge of regional business practices in North America, EMEA, and APAC
Understanding of local market dynamics and regulations in key hyperscale regions to support business expansion
Bachelor’s degree in Business, Engineering, or a related field (MBA or equivalent advanced degree) preferred

💡 Responsibilities

Develop and implement a comprehensive multi-year revenue strategy to achieve aggressive growth targets for xScale, including identifying new market opportunities and customer segments within the hyperscaler and service provider ecosystem
Identify, develop, and manage xScale relationships that enhance service offerings and drive revenue growth
Ensure consistently accurate forecasted business, deliver the global quarterly and annual revenue objectives
Oversee sales engineering teams to ensure technical solutions align with customer needs and drive successful sales outcomes
Collaborate with engineering and product teams to ensure offerings meet market demands and customer expectations
Lead and manage a team of high-performing strategic negotiators responsible for securing large, complex, and multi-year partnerships
Lead a team of customer project managers responsible for orchestrating the various Equinix stakeholders required to drive successful implementation and delivery of services
Direct and optimize the bid management process, ensuring competitive, compelling proposals are delivered on time
Collaborate with cross-functional teams to gather necessary information and insights for successful bids
Indirect responsibilities and accountabilities in partnership with other Equinix leaders:
Provide strategic direction and support to the sales team to ensure alignment with revenue goals and customer needs
Collaborate with customer success management to ensure high levels of customer satisfaction and retention
Work closely with product marketing to ensure alignment of messaging and positioning with market needs and customer expectations
Serve as the voice of the xScale customer across the Equinix revenue engine, addressing customer feedback and service delivery improvement areas, providing insights from customer interactions to inform product development and marketing strategies
Refine pursuit model to reflect executive alignment needed for multi-year leases
Represent leasing and revenue pipeline to JV Investors

AWS Leadership Project Management Business Development Cloud Computing People Management Salesforce Cross-functional Team Leadership Strategic Management Account Management Negotiation skills Sales experience Team management Strategic thinking Financial analysis Customer Success

Posted about 3 hours ago

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