Lead Advocate

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Requirements:

• Bachelor's degree required
• Active licensure in good standing in chosen health profession (RN, LCSW, etc.) required
• Minimum 3 years of working in care management, care coordination or a related field.
• Prior experience working as an advocate at Solace is strongly preferred
• Comfortable leading virtual training sessions and bringing positive energy to group interactions
• Strong organizational skills, verbal communication, and written communication
• Flexibility, as the needs of a growing organization will evolve
• Excitement at the prospect of working in a fast moving, high growth, tech-forward startup environment, taking complete ownership of the work you do

Responsibilities:

• Translate your experience as an advocate to inform improvements to the advocate and patient experience
• Lead onboarding sessions for advocates, set Solace’s tone, and provide an excellent initial experience for advocates
• Act as a primary touchpoint for questions from advocates about how to solve patients’ problems
• Partner closely with advocate operations managers to carry out operational processes to improve the advocate service
• Develop clinical content and protocols to ensure advocates feel supported in the work they do and that patients are able to access the resources they need
• Ensure that Solace’s protocols are being followed by the advocate team