- Build trusted-advisor relationships with customer stakeholders and executive sponsors.
- Co-create customer success plans by defining goals and success criteria, tracking progress through regular business reviews.
- Drive adoption and ROI by understanding customer pain points and coaching customers toward best practices.
- Own customer health metrics such as NPS, adoption/consumption, and engagement.
- Identify and mitigate risks to customer outcomes, coordinating with internal teams to resolve escalations.
- Spot growth and expansion opportunities and partner with Sales to help convert them.
- Serve as the voice of the customer internally to help shape the product roadmap.