Customer Success Salaries

Discover salary ranges for remote customer success positions. Compare compensation data and make informed career decisions.

Customer Success

Median high-range salary for Customer Success jobs:

$128,000

This analysis is based on salary ranges collected from 105 job descriptions that match the search and allow working remotely. Choose a country to narrow down the search and view statistics exclusively for remote jobs available in that location.

The Median Salary Range is $100,000 - $128,000

25% of job descriptions advertised a maximum salary above $165,000.
5% of job descriptions advertised a maximum salary above $207,500.

Skills and Salary

Specific skills can have a substantial impact on salary ranges for jobs that align with these search preferences. Certain in-demand skills are highly valued by employers and can significantly boost compensation. These skills often reflect the unique requirements and challenges faced by professionals in these roles. Some of the most sought-after skills that correlate with higher salaries include Customer service, Project Management and Customer Success. Mastering these skills can demonstrate expertise and make individuals more competitive in the job market. Employers often prioritize candidates who possess these skills, as they can contribute directly to the organization's success. The ability to effectively utilize these skills can lead to increased earning potential and career advancement opportunities.

Customer service
14% jobs mention Customer service as a required skill. The Median Salary Range for these jobs is $100,000 - $150,000
- 25% of job descriptions advertised a maximum salary above $172,625.
- 5% of job descriptions advertised a maximum salary above $180,225.
Project Management
31% jobs mention Project Management as a required skill. The Median Salary Range for these jobs is $100,000 - $135,200
- 25% of job descriptions advertised a maximum salary above $167,500.
- 5% of job descriptions advertised a maximum salary above $185,000.
Customer Success
56% jobs mention Customer Success as a required skill. The Median Salary Range for these jobs is $100,000 - $128,000
- 25% of job descriptions advertised a maximum salary above $165,000.
- 5% of job descriptions advertised a maximum salary above $209,900.
Account Management
32% jobs mention Account Management as a required skill. The Median Salary Range for these jobs is $100,000 - $121,050
- 25% of job descriptions advertised a maximum salary above $160,000.
- 5% of job descriptions advertised a maximum salary above $184,600.
Data Analysis
35% jobs mention Data Analysis as a required skill. The Median Salary Range for these jobs is $97,300 - $120,000
- 25% of job descriptions advertised a maximum salary above $160,000.
- 5% of job descriptions advertised a maximum salary above $206,450.
SaaS
31% jobs mention SaaS as a required skill. The Median Salary Range for these jobs is $100,000 - $120,000
- 25% of job descriptions advertised a maximum salary above $152,650.
- 5% of job descriptions advertised a maximum salary above $183,052.5.
Communication Skills
28% jobs mention Communication Skills as a required skill. The Median Salary Range for these jobs is $100,000 - $120,000
- 25% of job descriptions advertised a maximum salary above $176,025.
- 5% of job descriptions advertised a maximum salary above $228,880.
Leadership
19% jobs mention Leadership as a required skill. The Median Salary Range for these jobs is $95,000 - $115,000
- 25% of job descriptions advertised a maximum salary above $162,500.
- 5% of job descriptions advertised a maximum salary above $276,100.
CRM
17% jobs mention CRM as a required skill. The Median Salary Range for these jobs is $80,000 - $113,600
- 25% of job descriptions advertised a maximum salary above $150,000.
- 5% of job descriptions advertised a maximum salary above $179,560.
Sales experience
19% jobs mention Sales experience as a required skill. The Median Salary Range for these jobs is $90,000 - $112,500
- 25% of job descriptions advertised a maximum salary above $176,500.
- 5% of job descriptions advertised a maximum salary above $201,500.

Industries and Salary

Industry plays a crucial role in determining salary ranges for jobs that align with these search preferences. Certain industries offer significantly higher compensation packages compared to others. Some in-demand industries known for their competitive salaries in these roles include Marketing Technology, Cybersecurity and data security, compliance, privacy, and AI data management. These industries often have a strong demand for skilled professionals and are willing to invest in talent to meet their growth objectives. Factors such as industry size, profitability, and market trends can influence salary levels within these sectors. It's important to consider industry-specific factors when evaluating potential career paths and salary expectations.

Marketing Technology
2% jobs are in Marketing Technology industry. The Median Salary Range for these jobs is $188,500 - $211,000
- 25% of job descriptions advertised a maximum salary above $218,000.
Cybersecurity
4% jobs are in Cybersecurity industry. The Median Salary Range for these jobs is $120,700 - $165,000
- 25% of job descriptions advertised a maximum salary above $172,800.
- 5% of job descriptions advertised a maximum salary above $180,600.
data security, compliance, privacy, and AI data management
2% jobs are in data security, compliance, privacy, and AI data management industry. The Median Salary Range for these jobs is $135,000 - $157,500
- 25% of job descriptions advertised a maximum salary above $195,000.
AI and machine learning
1% jobs are in AI and machine learning industry. The Median Salary Range for these jobs is $100,000 - $150,000
Software as a Service (SaaS)
8% jobs are in Software as a Service (SaaS) industry. The Median Salary Range for these jobs is $115,000 - $137,500
- 25% of job descriptions advertised a maximum salary above $160,000.
- 5% of job descriptions advertised a maximum salary above $241,700.
Customer Success
4% jobs are in Customer Success industry. The Median Salary Range for these jobs is $112,500 - $132,500
- 25% of job descriptions advertised a maximum salary above $166,875.
- 5% of job descriptions advertised a maximum salary above $183,750.
B2B SaaS
2% jobs are in B2B SaaS industry. The Median Salary Range for these jobs is $100,000 - $122,500
- 25% of job descriptions advertised a maximum salary above $130,000.
Software Development
10% jobs are in Software Development industry. The Median Salary Range for these jobs is $82,500 - $120,000
- 25% of job descriptions advertised a maximum salary above $179,100.
- 5% of job descriptions advertised a maximum salary above $221,600.
Healthcare
4% jobs are in Healthcare industry. The Median Salary Range for these jobs is $95,000 - $112,500
- 25% of job descriptions advertised a maximum salary above $145,000.
- 5% of job descriptions advertised a maximum salary above $175,000.
EdTech
5% jobs are in EdTech industry. The Median Salary Range for these jobs is $70,000 - $100,000
- 25% of job descriptions advertised a maximum salary above $122,500.
- 5% of job descriptions advertised a maximum salary above $160,000.

Disclaimer: This analysis is based on salary ranges advertised in job descriptions found on Remoote.app. While it provides valuable insights into potential compensation, it's important to understand that advertised salary ranges may not always reflect the actual salaries paid to employees. Furthermore, not all companies disclose salary ranges, which can impact the accuracy of this analysis. Several factors can influence the final compensation package, including:

Negotiation: Salary ranges often serve as a starting point for negotiation. Your experience, skills, and qualifications can influence the final offer you receive.
Benefits: Salaries are just one component of total compensation. Some companies may offer competitive benefits packages that include health insurance, paid time off, retirement plans, and other perks. The value of these benefits can significantly affect your overall compensation.
Cost of Living: The cost of living in a particular location can impact salary expectations. Some areas may require higher salaries to maintain a similar standard of living compared to others.

Jobs

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🔥 Director, Customer Success

Posted about 6 hours ago

🧭 Full-Time

💸 140000.0 - 175000.0 USD per year

🔍 Healthcare

🏢 Company: Pearl Health👥 101-250💰 $75,000,000 Series B about 2 years agoHealth Care

🔧 Requirements

5-7 years of experience in Customer Success, enterprise-level relationship management, network contracting and development, or other relevant provider-facing field.
Experience working with health systems as a technology vendor, working with an ACO, or working at a tech enablement company.
Experience in interpreting and utilizing CRM analytics, outcomes measurements, and designing internal dashboarding to drive change and resource allocation.
Demonstrated experience achieving re-sell and up-sell requirements at scale.
Experience preparing and presenting information to clinical and executive level leadership.
Track record scaling a team, function, or service capability.
Demonstrated success and depth of knowledge within the provider space, including an understanding of relevant technology vendors and provider priorities.
Passionate about improving and optimizing relationships.
Excited about helping physicians and impacting Medicare patient outcomes.
Willingness to travel for face-to-face meetings.

💡 Responsibilities

Cultivate and manage senior-level relationships within large health systems.
Foster strong relationships with assigned Enterprise customers, driving platform adoption and providing performance coaching to optimize VBC program outcomes.
Build and maintain strong relationships with small to midsize providers, acting as an escalation point to resolve challenges and drive partnership opportunities.
Collaborate with the Customer Practice Transformation and Customer Performance Optimization teams to optimize provider performance and develop/implement remediation plans.
Use data-driven insights to identify cost drivers and work with partners to develop optimal referral, care management, and admission avoidance strategies.
Provide 1:1 and team-wide enablement, coaching, and constructive feedback.
Develop strategic narratives in partnership with Customer Marketing to communicate Pearl's value and business updates effectively.
Work with CS Operations and Growth teams to drive account expansion and secure contract renewals.
Oversee education and deployment of technology tools that support practice transformation.
Ensure seamless integration of technology tools into customer workflows.
Work across the organization to guarantee successful implementation of critical projects for assigned customers.
Proactively resolve issues and create an exceptional experience for providers.
Execute flawlessly on tailored onboarding and performance management strategies for small to midsize provider customers.
Enhance Pearl's approach to enabling small to midsize providers at scale.

Posted about 6 hours ago

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🔥 Program Manager - Veeam Data Cloud and Kasten (Customer Success) - REMOTE USA

Posted about 12 hours ago

📍 United States

💸 125400.0 - 179100.0 USD per year

🔍 Software Development

🏢 Company: Veeam Software👥 5001-10000💰 $2,000,000,000 Secondary Market 3 months ago🫂 Last layoff about 1 year agoVirtualization Data Management Data Center Enterprise Software Software Cloud Infrastructure

🔧 Requirements

Proven program management skills in a SaaS environment, including ability to develop, documentation and execution of a large-scale rollout
Experience in identifying metrics to support growth and change management within programming
Self-starter who proactively identify areas of need and takes steps to mitigate
Experience in building a business or major department within a larger company
Effective communication and collaboration skills, both verbal and written as well as in working with a diverse team and multiple levels of management.
Growth Mindset
strong organizational skills

💡 Responsibilities

Help develop and maintain customer journey for VDC 365 and Kasten products, including digital-led touchpoints, in order to drive adoption and growth.
Help design and implement the 1:1 (human-led) engagement touchpoints.
Define, development, maintain and measure customer enablement programs
Create and maintain product development feedback loop
Coordinate data collection, reporting and information analysis within Gainsight.
Work across departments to communicate pain points and develop programming to address.
Analyze quantitative and qualitative information to develop new customer-facing programs to drive positive customer outcomes.

Project Management Data Analysis Product Management Salesforce Cross-functional Team Leadership Product Development Communication Skills Analytical Skills Collaboration Customer service RESTful APIs Organizational skills Reporting Strategic thinking Change Management Customer Success SaaS

Posted about 12 hours ago

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🔥 Customer Success Manager

Posted about 21 hours ago

💸 100000.0 - 115000.0 USD per year

🔍 SaaS Management

🏢 Company: Torii👥 101-250💰 $50,000,000 Series B about 3 years agoSaaS Marketing Software

🔧 Requirements

3+ years of experience in a customer-facing role (Customer Success Manager, Account Manager, Account Executive, etc.).
Strong communication skills, both written and verbal, with the ability to build relationships and engage customers effectively.
Proficiency with tools in our tech stack, including Salesforce, ChurnZero, Loom, Notion, Intercom, Featurebase, and Zendesk.
Experience with SaaS integrations, including Okta, Google Workspace, Azure, SSO, Hosting, API integrations, and IT ecosystems.

💡 Responsibilities

Lead onboarding to set customers up for long-term success with best practices.
Provide ongoing training to ensure users feel confident and maximize value from the platform.
Advise customers on SaaS Management best practices to help them achieve their goals.
Build strong relationships through regular check-ins, business reviews, and success planning.
Proactively identify opportunities for increased adoption without disrupting customer goals.
Resolve issues efficiently, collaborating with internal teams as needed.
Navigate renewal conversations, mitigating risks like capability downgrades to reduce churn.
Maintain accurate forecasts of renewals and at-risk accounts.

Posted about 21 hours ago

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🔥 Manager, Scale Customer Success

Posted 1 day ago

🧭 Full-Time

💸 40950.0 - 138250.0 USD per year

🏢 Company: Remote - Referral Board

🔧 Requirements

3-5 years of experience in managing a customer success or sales team, ideally in a product and tech-focused environment.
Exceptional ability to communicate and foster positive business relationships.
Technical skills required, as they relate to the use and troubleshooting of the product and company tools.
Experience in managing a diverse group and training each according to company standards and business needs.
Ability to establish milestones and keep all team members on task.
Experience analyzing and optimizing the existing processes in the Customer Success department.
Deep understanding of customers concerns and thought process regarding the use of products, and the ability to troubleshoot as needed.
Passion for problem solving and coordinating the execution of strategies or escalations across a wide variety of technical and customer verticals.
Experience in sales expansion and retention, with notable outcomes of success with the targets/quotas.
Writes and speaks fluent English, well structured communication skills.

💡 Responsibilities

Coaches and mentors a team of Scale Customer Success Managers to achieve defined performance metrics (measured weekly, monthly, quarterly).
Oversees and is responsible for the onboarding process and training of new Scale Customer Success Managers, including the appointment of a mentor/buddy.
Ensures the team is following Remote established guidelines, and lead the innovation of new processes.
Ensures that the timely quarterly review of team is met, as well as conducting individual touch points each month, at a minimum.
Ensures team members are providing the best value assessments for customers through review of metrics for completed casework.
Develops reports for an effective team dashboard and works to refine & improve processes.
Plans and leads weekly team meetings.
Daily monitoring and distribution of tasks, projects, and cases amongst the team to ensure department case queues and SLAs are met.
Collaborate with all internal departments for process development, implementation and innovation.
Oversee the ongoing customer relationship process to ensure each customer is fully invested in Remote services and expertise, as well as additional services as applicable with the goal of retention and client loyalty.
Develop an in-depth understanding of each CSMs client base and coach the team to clearly define and achieve their purpose, needs, goals, and objectives.
Identify client business needs and goals to develop a targeted path of savings and efficiencies using value adding best practices, data application, and reporting and benchmarking.
Practice continuous learning and improvement for self and team to remain current and become SME on existing and new Remote products, accessories, integrated products and services.
Properly utilize and document all interactions in Notion, Zendesk, Salesforce, including problem resolution, and relevant customer information.

Posted 1 day ago

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🔥 Customer Success Operations Manager

Posted 1 day ago

💸 130000.0 USD per year

🔧 Requirements

NOT STATED

💡 Responsibilities

NOT STATED

Posted 1 day ago

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🔥 Customer Success Manager - Public Sector

Posted 1 day ago

📍 United States

🧭 Full-Time

💸 62475.0 - 84000.0 USD per year

🔍 Software Development

🏢 Company: Samsara👥 1001-5000💰 Secondary Market over 4 years ago🫂 Last layoff almost 5 years agoCloud Data Services Business Intelligence Internet of Things SaaS Software

🔧 Requirements

2-4 years of experience in a Customer Success, account management, sales, or strategic consulting role. Enterprise SaaS experience preferred
This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
Experience supporting or working with technical products
Solutions-oriented with strong problem solving skills
Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
Diplomacy, tact, and poise under pressure when working through customer issues
Bachelor’s degree from a 4-year institution

💡 Responsibilities

Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value
Orchestrate executive business reviews with our customers’ decision makers and our executive leadership where we look back at past successes and align on upcoming goals
Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products
Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more
Serve as a mentor to the wider Customer Success and Support teams
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

SQL Business Analysis Data Analysis Cross-functional Team Leadership Communication Skills Problem Solving Agile methodologies RESTful APIs Mentoring Written communication Excellent communication skills Relationship building Account Management Sales experience Stakeholder management Strategic thinking CRM Customer support Customer Success SaaS

Posted 1 day ago

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🔥 Sr. Manager, Practice Development - Customer Success

Posted 1 day ago

📍 Americas

💸 208100.0 - 367200.0 USD per year

🔍 Software or technology sector

🏢 Company: GitLab👥 1001-5000💰 $268,000,000 Series E over 5 years ago🫂 Last layoff about 2 years agoDeveloper Tools DevOps Open Source SaaS Cloud Security

🔧 Requirements

Proven experience in customer success, professional services, or practice development within the software or technology sector.
Strong background in designing and scaling structured success programs, engagement models, and playbooks.
Ability to drive alignment and adoption of best practices across globally distributed teams.
Deep understanding of customer needs, business value drivers, and success measurement methodologies.
Experience in defining and tracking KPIs to measure Success Tiers performance and effectiveness.
Strong ability to communicate, train, and drive change across internal teams and stakeholders.
Experience in working with go-to-market strategies, financial modeling, and revenue impact analysis for service offerings.
Ability to develop long-term plans for evolving Success Tiers and adapting to market needs.
Experience working cross-functionally with sales, product, finance, and operations teams to drive service adoption and execution.

💡 Responsibilities

Define and evolve best practices for delivering paid success services, ensuring consistency and excellence across engagements.
Develop methodologies, playbooks, toolkits, and training programs to support global delivery teams in executing success engagements.
Establish scalable processes and frameworks that improve the predictability and effectiveness of our paid Success Tiers.
Collaborate with product, sales, and customer success teams to design and refine service offerings that align with customer value expectations and desired outcomes.
Define and implement key performance indicators (KPIs) to measure the impact and effectiveness of paid success engagements.
Partner with stakeholders across Customer Success, Sales, and Product to refine onboarding, adoption, and value realization strategies.
Work closely with business unit leaders to influence product roadmaps, success strategies, and customer engagement models.
Leverage insights from the software and professional services industries to refine GitLab’s approach to customer success delivery.
Engage with internal stakeholders such as finance, sales operations, and customer success leadership to drive alignment in service execution.
Act as a subject matter expert, providing guidance on best practices in customer success, service delivery, and practice management.
Mentor and develop team members, ensuring continuous improvement in skills and capabilities within the practice.

Leadership Project Management Software Development Agile Salesforce SCRUM Cross-functional Team Leadership Communication Skills Analytical Skills Collaboration Mentoring Coaching Stakeholder management Strategic thinking Customer support Change Management Customer Success SaaS

Posted 1 day ago

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🔥 Customer Success Manager

Posted 1 day ago

📍 Poland

🧭 Full-Time

💸 60000.0 - 84000.0 USD per year

🔍 SaaS

🏢 Company: HeroCoders👥 11-50 Computer Web Development Web Apps Software

🔧 Requirements

Great English communication skills (written, oral, and presentation).
At least 4 years of experience in Customer Success for SaaS products.
Excel at fostering good relationships, demonstrating empathy, advocating for customers, and inspiring customer loyalty.
Can analyze data and customer insights to inform strategic decisions and have a proactive approach to problem-solving.
Have a degree of technical ability and are able to quickly familiarize yourself with tech platforms and products.
Experience in the Atlassian Ecosystem (particularly with Jira and Jira Service Management).
Experience in HubSpot.

💡 Responsibilities

Develop and implement a Customer Success strategy to optimize customer experience and engagement.
Proactively engage with customers to understand their needs, challenges, and goals.
Act as a trusted advisor, ensuring customers achieve their desired outcomes using our products.
Work closely with the customer support team to ensure seamless issue resolution and high satisfaction levels, often also by responding to customers.
Monitor customer health metrics and take action to prevent churn. Identify upsell and cross-sell opportunities to drive revenue growth. Create and manage customer success reports to track performance and key metrics.
Collect customer feedback to drive product improvements and enhance offerings.
Collaborate closely with marketing and product teams to improve customer onboarding and engagement.
Build relationships and promote our product offering in the Atlassian Community, also by creating product content
Manage and optimize the use of the CRM system to support Customer Success and Marketing activities

Jira Account Management Relationship management CRM Customer support Customer Success English communication SaaS

Posted 1 day ago

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🔥 Customer Success Marketing Manager (Part-time Temporary)

Posted 1 day ago

📍 United States, Canada

🧭 Part-Time

💸 40000.0 - 50000.0 USD per year

🔍 Govtech

🔧 Requirements

4+ years of journalism, content marketing, communications or similar relevant experience in writing/creating compelling content for publication
Strong writing, editing, and content creation skills across a variety of formats
Strong project management skills
Passion and/or experience in working with public sector entities
Very strong written communication skills as well as presentation skills
Experience and/or interest in building customer reference programs and communities
An understanding of how to manage the priorities of multiple stakeholders in a complex environment
Comfortable and professional when interacting with customers and prospective customers, and representing Granicus to the general public
An ability to work well in a fast-paced environment where functioning autonomously and as part of a team collaborating across many parts of the organization are equally important

💡 Responsibilities

Immerse yourself in the daily life of Granicus customers to identify compelling cases where customers have used Granicus solutions to drive great outcomes
Take our success story program to the next level by ensuring a steady stream of new and strategic stories are created in partnership with our sales and product/segment marketing teams
Create an easy-to-use online success story catalog enabling sales, marketing, and executive staff to quickly locate relevant success stories for their pitches and presentations
Create a customer speakers’ bureau by cultivating customer leaders who are willing to speak with external media and/or speak in person or online at industry or Granicus-produced events
Manage our customer reference program, working continuously to expand our list of high performance customers willing to provide references, tracking customer reference usage, and advising sales staff on matching the best references for each opportunity
Partner with our Marketing and Customer Success teams to create, lead and manage webinars and other customer-focused groups and events to help drive engagement and increase satisfaction
Work cross-functionally on customer events and initiatives such as user groups, annual summits (both in-person and virtual), and other similar projects

Project Management Content creation Content management Communication Skills Writing Client relationship management Sales experience Data visualization Marketing Editing Stakeholder management Digital Marketing Research skills Customer support Customer Success

Posted 1 day ago

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🔥 Customer Success Manager (Mexico-Based, Remote)

Posted 2 days ago

💸 40000.0 - 60000.0 USD per year

🔍 Healthcare

🏢 Company: Curenta👥 51-100 Pharmaceutical B2B Health Care

🔧 Requirements

At least five years of experience in Customer Success or Account Management.
At least three years of experience in healthcare, preferably within senior living settings.
Proven track record in building and maintaining strong customer relationships.
Experience in driving revenue growth and reducing customer churn.
Strong collaboration skills with functions like Product, Marketing, and Sales.
Excellent communication skills—able to listen, strategize, and resolve customer concerns effectively.
Tech-savvy with experience implementing software on a customer-by-customer basis.
Familiarity with customer communication tools such as Intercom or HubSpot.

💡 Responsibilities

Onboard new customers and train their staff on effectively using Curenta’s system.
Identify opportunities to improve onboarding efficiency, account expansion, and revenue growth.
Advise customers on how to enhance their performance and ROI using Curenta’s solutions.
Clearly communicate product benefits and ensure clients quickly adopt new features.
Identify product gaps that impact customer success and relay them to internal teams.
Collaborate closely with the product and engineering teams to ensure customer issues are resolved efficiently.
Proactively engage with customers to maximize value and usage of Curenta’s platform.
Develop and nurture customer relationships, transforming them into brand advocates to increase customer retention.
Analyze customer data and success metrics to drive product improvements and customer satisfaction.
Conduct webinars and training sessions to assist customers with onboarding and product adoption.
Implement customer training strategies that proactively address potential challenges.

Posted 2 days ago

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Shown 10 out of 115

Customer Success Salaries

Median high-range salary for Customer Success jobs:

Skills and Salary

Customer service

Project Management

Customer Success

Account Management

Data Analysis

SaaS

Communication Skills

Leadership

CRM

Sales experience

Industries and Salary

Marketing Technology

Cybersecurity

data security, compliance, privacy, and AI data management

AI and machine learning

Software as a Service (SaaS)

Customer Success

B2B SaaS

Software Development

Healthcare

EdTech

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