Torii

πŸ‘₯ 101-250πŸ’° $50,000,000 Series B about 3 years agoSaaSMarketingSoftwareπŸ’Ό Private Company
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Torii is a rapidly growing SaaS Management Platform (SMP) empowering organizations to optimize their cloud application usage. We help companies like Carrier Corporation, Instacart, and Bumble discover, manage, and control their entire SaaS stack, leading to significant cost savings and improved operational efficiency. Our platform is built on a robust tech stack incorporating technologies such as nginx, Amazon CloudFront, and Google Maps API, reflecting our commitment to cutting-edge solutions. We maintain a strong engineering culture focused on innovation and collaboration, and we're proud to have been recognized by Gartner as a Leader in SaaS Management Platforms and a G2 Leader in SaaS Spend and SaaS Operations Management. Torii fosters a remote-first work environment, offering a flexible and supportive culture to our employees globally. Backed by leading venture capital firms and boasting significant funding, we offer competitive compensation and benefits packages, alongside a challenging and rewarding work environment for ambitious professionals.

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πŸ’Έ 100000.0 - 115000.0 USD per year

πŸ” SaaS Management

  • 3+ years of experience in a customer-facing role (Customer Success Manager, Account Manager, Account Executive, etc.).
  • Strong communication skills, both written and verbal, with the ability to build relationships and engage customers effectively.
  • Proficiency with tools in our tech stack, including Salesforce, ChurnZero, Loom, Notion, Intercom, Featurebase, and Zendesk.
  • Experience with SaaS integrations, including Okta, Google Workspace, Azure, SSO, Hosting, API integrations, and IT ecosystems.
  • Lead onboarding to set customers up for long-term success with best practices.
  • Provide ongoing training to ensure users feel confident and maximize value from the platform.
  • Advise customers on SaaS Management best practices to help them achieve their goals.
  • Build strong relationships through regular check-ins, business reviews, and success planning.
  • Proactively identify opportunities for increased adoption without disrupting customer goals.
  • Resolve issues efficiently, collaborating with internal teams as needed.
  • Navigate renewal conversations, mitigating risks like capability downgrades to reduce churn.
  • Maintain accurate forecasts of renewals and at-risk accounts.
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