Apply📍 United States
🧭 Full-Time
💸 90000.0 - 100000.0 USD per year
🔍 Education technology
- 1-2 years of experience in account management, customer success, sales, or similar roles within B2B SaaS, preferably in edtech.
- Strong focus on understanding and meeting customer needs with empathetic listening.
- Excellent time-management and organizational skills to manage multiple accounts efficiently.
- Experience with CRM tools like Salesforce and collaboration platforms such as Slack, Zoom, and G Suite.
- Clear verbal and written communication skills for engaging with customers.
- Ability to adapt easily to changing environments and priorities as a collaborative team player.
- Self-motivated, persuasive, and eager to learn in a dynamic, fast-paced environment.
- Ensure high rates of renewals by managing customer relationships and addressing challenges.
- Recognize and execute account growth opportunities through upselling and cross-selling.
- Lead new customers through onboarding and support product adoption.
- Track and improve customer health using analytics tools to forecast churn risks.
- Build trusted advisor relationships and partner with internal teams to meet customer needs.
- Maintain a high-accuracy sales pipeline in Salesforce and meet renewal and expansion quotas.
- Deliver exceptional customer experiences with proactive support and responsiveness.
- Support strategic initiatives with collaboration on growth plans and transition processes.
Data AnalysisSalesforceStrategic ManagementCollaborationAccount ManagementCRMCustomer Success
Posted 28 days ago
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