- Manage customer relationships and secure contract renewals before expiration.
- Identify and pursue upsell and cross-sell opportunities within assigned accounts.
- Guide new customers through implementation, onboarding, and product adoption.
- Monitor customer usage, engagement, and account health to identify churn risks and growth opportunities.
- Develop and execute Strategic Growth Plans with New Business Managers.
- Maintain the Salesforce pipeline, opportunity forecasts, and reporting accuracy.
- Serve as a customer advocate and share product feedback with internal teams.
- Coordinate customer risk and escalation response plans with internal stakeholders.