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Customer Success Manager
Posted 1 day agoViewed
💎 Seniority level: Manager, 3+ years
💸 Salary: 100000.0 - 115000.0 USD per year
🔍 Industry: SaaS Management
🏢 Company: Torii👥 101-250💰 $50,000,000 Series B about 3 years agoSaaSMarketingSoftware
🗣️ Languages: English
⏳ Experience: 3+ years
Requirements:
- 3+ years of experience in a customer-facing role (Customer Success Manager, Account Manager, Account Executive, etc.).
- Strong communication skills, both written and verbal, with the ability to build relationships and engage customers effectively.
- Proficiency with tools in our tech stack, including Salesforce, ChurnZero, Loom, Notion, Intercom, Featurebase, and Zendesk.
- Experience with SaaS integrations, including Okta, Google Workspace, Azure, SSO, Hosting, API integrations, and IT ecosystems.
Responsibilities:
- Lead onboarding to set customers up for long-term success with best practices.
- Provide ongoing training to ensure users feel confident and maximize value from the platform.
- Advise customers on SaaS Management best practices to help them achieve their goals.
- Build strong relationships through regular check-ins, business reviews, and success planning.
- Proactively identify opportunities for increased adoption without disrupting customer goals.
- Resolve issues efficiently, collaborating with internal teams as needed.
- Navigate renewal conversations, mitigating risks like capability downgrades to reduce churn.
- Maintain accurate forecasts of renewals and at-risk accounts.
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