Customer Success Manager (German Speaking)
Company:Secfix
Location:Europe, GMT+1
Languages:English, German
Seniority level:Manager, 1+ years
Experience:1+ years
Skills:
Project ManagementJiraCross-functional Team LeadershipMicrosoft OfficeRESTful APIsCommunication SkillsProblem SolvingCustomer serviceComplianceCustomer SuccessConfluenceEnglish communicationSaaSExcellent communication skillsAccount ManagementRelationship managementTechnical supportCustomer support
Requirements:
English (fluent) and German (C2) Great time management and organisational skills Excellent communication skills 1+ years of experience in Customer Success Management and previous experience in fast paced environment: VC firm, top management consulting firm, investment banking or VC-funded Series A/B scale ups. Comfortable talking through basic technical concepts with a technical audience Proven track record of managing multiple concurrent projects Experience working with cross-functional teams (Sales, Support, Engineering, Product) Energetic and engaged with remote culture
Responsibilities:
Drive customer adoption and ensure successful onboarding to increase customer retention and revenue Build and improve our CSM processes and set up the infrastructure to be highly impactful on the customer journey Onboard and support Secfix customers through the lifecycle of their certification journey Become an expert in ISO 27001, GDPR and other forms of compliance Work cross-functionally with sales, marketing, engineering and product teams to align on customer needs and company strategy Serve as the point of contact for your customers in the DACH region and drive them to specific business outcomes on their timelines Write and record educational and technical content for our knowledge base.
