ApplyCustomer Success Manager (German Speaking)
Posted 3 months agoViewed
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Requirements:
- English (fluent) and German (C2)
- Great time management and organisational skills
- Excellent communication skills
- 1+ years of experience in Customer Success Management and previous experience in fast paced environment: VC firm, top management consulting firm, investment banking or VC-funded Series A/B scale ups.
- Comfortable talking through basic technical concepts with a technical audience
- Proven track record of managing multiple concurrent projects
- Experience working with cross-functional teams (Sales, Support, Engineering, Product)
- Energetic and engaged with remote culture
Responsibilities:
- Drive customer adoption and ensure successful onboarding to increase customer retention and revenue
- Build and improve our CSM processes and set up the infrastructure to be highly impactful on the customer journey
- Onboard and support Secfix customers through the lifecycle of their certification journey
- Become an expert in ISO 27001, GDPR and other forms of compliance
- Work cross-functionally with sales, marketing, engineering and product teams to align on customer needs and company strategy
- Serve as the point of contact for your customers in the DACH region and drive them to specific business outcomes on their timelines
- Write and record educational and technical content for our knowledge base.
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