Technical Customer Support Engineer - German speaking (Remote)

Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in relevant domains such as SQL databases, OLAP, cloud-native SaaS, distributed systems. Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer. Ability to be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment. Strong written and verbal English & German communication skills. Ability to work fully remote with reliable connectivity. Mindset of teamwork, global engagement, empathy, and solving challenging problems. Sense of adventure and urgency in building scalable, high-performing databases. Ability to build trusted relationships with colleagues, customers, and partners. Self-driven, curious, and eager to learn and grow continuously. Experience with ClickHouse (Bonus). Experience with OSS and open-source technologies (Bonus). Experience with Azure, GCP or AWS (Bonus). Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others (Bonus).

Support and guide ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings. Develop solutions based on ClickHouse Cloud and ClickHouse open-source for sharing via documentation, knowledge base, blogs, meetups, webinars, and training. Work closely with global Support Services, Engineering, Go To Market, and Product Management teams. Assist with mentoring, training, and sharing knowledge with colleagues, users, and customers. Deliver excellent customer service as a first-line technical engineer and representative. Provide professional response, on-call coverage, and guidance within SLAs on technical cases. Build strong, trusted relationships with colleagues, customers, and partners.