Via

👥 1001-5000💰 $110,000,000 about 2 years agoReal TimeLogisticsRide SharingTransportationMobile Apps💼 Private Company
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Via revolutionizes public transit with its on-demand mobility solutions, transforming rigid routes and schedules into dynamic, shared networks. We connect passengers headed in the same direction, optimizing routes for efficiency and affordability. Our technology powers mobility networks globally, partnering with cities, transit agencies, and private operators. This involves integrating with existing infrastructure to deliver cutting-edge on-demand solutions. We're a TransitTech pioneer with a proven track record and a commitment to building sustainable and equitable cities. Our engineering team leverages a robust tech stack including Amazon S3, Cloudflare Hosting, and employs technologies like DNSSEC and IPv6 to ensure platform reliability and security. We foster a collaborative environment that prioritizes innovation and problem-solving. Our commitment extends beyond technology; Via has been recognized for its dedication to social good and creating a diverse and inclusive workplace. Via boasts a significant global presence with over 600 mobility deployments in 35+ countries, demonstrating our scalability and market leadership. Backed by substantial funding, we continue to expand our operations, creating exciting opportunities for talented individuals to join our mission. We offer a fully remote work environment, allowing you to contribute to our global impact from anywhere. Our company culture values collaboration, innovation and a commitment to building a sustainable future for all. We're looking for individuals passionate about positive change and ready to be a part of our rapidly growing team. Join Via and contribute to shaping the future of transportation!

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Jobs at this company:

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📍 England

🧭 Full-Time

💸 29120.0 GBP per year

🔍 Transportation

  • You speak fluent German (C2 or native) and English (C1 or C2)
  • You are a good communicator and able to always find the right tone in different contexts
  • You enjoy providing advice and support over the phone
  • You remain calm even in stressful situations and are able to develop creative solutions in real time
  • You’re passionate about our mission to enable accessibility to mobility and reduce the world's carbon footprint
  • You are technology-savvy and enjoy working with modern IT tools.
  • Ensure the smooth daily operation of our services by providing telephone and email support
  • Work scheduled shifts, with appropriate shift bonuses for night shifts, Sundays, or pre-determined holidays.
  • Make sure that our drivers and passengers feel supported in all matters and always help them in their questions or concerns
  • Care for customer satisfaction and making sure that issues are resolved
Posted 5 days ago
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📍 United States, Canada

🧭 Contract

🔍 Transportation

  • Minimum of 3-5 years of experience in technical support roles
  • Effective at managing multiple tasks simultaneously and comfortable taking on responsibility
  • Meticulous and vigilant, with a high level of attention to detail
  • Outstanding process orientation, analytical, and organizational skills
  • Problem solver and entrepreneurial; you don’t accept the status quo and are always looking for creative solutions
  • Excellent communicator with a knack for always finding the right tone
  • Willing to work two weekends per month
  • Bachelor’s Degree, preferably in Computer Science or related
  • Become an expert on Via – develop a nuanced understanding of our technology, use cases, and best practices to be able to resolve partners’ issues.
  • Prioritize operational issues and provide technical, specific, and strategic responses in an efficient manner.
  • Work with various Operations, Product, and Engineering teams in identifying, reporting, and resolving product issues or opportunities for improvement.
  • Nurture close relationships with partners to become a trusted advisor.

Attention to detailMultitaskingTechnical support

Posted 5 months ago
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