Customer Success Manager

3–6+ years of experience in Customer Success, Account Management, or post-sales roles within B2B SaaS. Supported or sold technical or data products to sophisticated customers. Comfortable working with complex solutions rather than simple, transactional products. Experience owning commercial outcomes such as renewals, upsells, and net dollar retention. Can engage confidently with technical stakeholders (data teams, engineers, analysts). Experience working with companies similar to those targeted by Dune’s sales team (data-driven, crypto-native, or financial/tech-forward organizations). Familiarity with crypto, blockchain, or financial data—or can demonstrate exceptional ability to learn quickly. Proactive, structured, and comfortable operating in a fast-moving startup environment.

Own a book of enterprise customers, acting as their primary point of contact post-sale. Drive renewals, retention, and expansion across Dune’s onchain data products. Proactively manage customer relationships, ensuring customers realize value well ahead of renewal cycles. Partner with customers on complex data use cases, helping them understand and operationalize onchain data. Identify upsell and expansion opportunities across multiple data products. Collaborate closely with Sales to ensure smooth handoffs and aligned account strategies. Work with Support and Engineering to resolve technical issues, while keeping the customer experience front and center. Build strong feedback loops with Product, sharing insights on customer needs, gaps, and emerging use cases. Track customer health, usage, and commercial risk using internal tooling and CRM. Help define and improve Customer Success processes as the team scales.