Product Manager, Omnichannel

Proven experience shipping messaging or communications products as a Product Manager. Skilled at partnering with engineers and designers to deliver high-quality, customer-centric products. Curiosity and resilience in navigating mature, technically complex domains like email. Strong data literacy and a hypothesis-driven approach to decision making. Excellent communication and storytelling skills. Ability to connect familiar messaging behaviors to CRM workflows. Understanding of the competitive messaging landscape and emerging trends. Comfortable moving quickly, learning fast, and iterating in ambiguity. Experience with AI-driven messaging or automation capabilities (Nice-to-Have). Background in platform, communications, or infrastructure products (Nice-to-Have). Experience in sales, support, or CRM-connected workflows (Nice-to-Have).

Lead the product strategy and roadmap for HubSpot’s Omnichannel Messaging Platform. Simplify and evolve complex email foundations. Build platform capabilities for consistent, scalable messaging across channels. Use AI to streamline setup, automate support, enhance reply workflows, and boost productivity. Work closely with other teams to create end-to-end messaging experiences. Balance native channel constraints with CRM workflows. Guide new product ideas from concept through launch. Interview customers to understand their messaging behaviors. Define, track, and analyze key metrics for the messaging ecosystem.