Build and maintain client relationships by understanding customer needs, providing ongoing support, and ensuring satisfaction.
Develop and execute account plans to drive revenue growth through upselling, renewals, and expansion opportunities.
Identify retention risks early and address customer concerns.
Serve as the primary point of contact for client inquiries, issue resolution, and ongoing value delivery.
Use data and insights to reinforce product value and overcome objections.
Partner with Marketing, Product, and Customer Care to meet client needs and improve outcomes.
Advocate for clients internally and communicate their feedback.
Train and guide clients on product usage through demos, onboarding support, and best practices.
Achieve retention, renewal, upsell, and engagement metrics, and document client interactions in CRM systems.
Build knowledge of products, industry trends, and best practices.
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About Dodge Construction Network
Dodge Construction Network transforms how the commercial construction industry builds. You will join a company pioneering the use of data and analytics. We provide essential intelligence to construction professionals. Our five solutions, like Dodge Construction Central and The Blue Book, connect people. We track over 750,000 projects annually. These tools simplify complexity for businesses of all sizes. We empower thriving communities by turning data into tangible guidance.
How We Work
You will work from anywhere in the United States, collaborating remotely with your team. Our roles are primarily home-office based. Travel requirements are generally low, often less than 10%. We prioritize your health and well-being. We offer flexible programs designed to support you. You will find a culture focused on trust and quality. We empower decision-makers with transformative insights.
Engineering at Dodge Construction Network
We are a technology-driven company. You will work with a modern tech stack. Our engineers solve complex data and analytics challenges. We build solutions that process vast amounts of construction information. You will contribute to platforms using Cloudflare, Amazon, and DNSSEC. We leverage tools like Salesforce, Salesloft, and AI (e.g., Claude). Our focus is on turning data into actionable intelligence. You will shape how the construction industry innovates.
Why Join Us
Drive impact in an industry-critical role, leveraging over a century of data expertise.
Work remotely from anywhere in the U.S., with flexible scheduling and minimal travel.
Contribute to a tech-forward environment using advanced data and AI tools like Salesforce and Claude.
Shape the future of construction, empowering businesses with transformative insights.
Benefit from comprehensive perks including a 401(k) match and flexible paid time off.
Benefits & Perks
Market competitive salary
Comprehensive health benefits (medical, dental, vision, prescription)