Actively build product expertise through hands-on collaboration, self-guided study, and training.
Support customers through their software onboarding process by tracking project progress and milestones.
Partner with clients to configure software using established best-practice playbooks.
Conduct hands-on user training and share change-management strategies for software adoption.
Manage multiple client onboarding projects simultaneously to ensure key dates and quality standards are met.
Maintain project documentation and track client progress in internal specialized tools.
Offer empathetic and proactive troubleshooting support for client roadblocks.
Collaborate cross-functionally to champion client needs.
Utilize AI-driven utilities and automated tools to streamline workflows.
Refine instructional materials, client guides, and internal training documentation.
Project ManagementSalesforceMicrosoft Excel+4 more
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About WorkWave
WorkWave pioneers software and fintech solutions that empower 8,000+ service businesses worldwide. You will help lawn care, pest control, and cleaning companies thrive. Our end-to-end SaaS platform manages everything from customer acquisition to billing. You will shape the operational backbone for millions of hardworking service professionals. From Wavelytics, our new AI-powered analytics suite, to integrated payments, WorkWave consistently delivers value. In 2023, WorkWave reached $400 million in revenue with strong double-digit growth. You will join a company recognized as an Inc. Power Partner and a Top 100 Software Company.
How We Work
You will join a remote-first Global Work Community, supporting flexibility and empowering you. Our culture emphasizes innovation, collaboration, and continuous learning. Teamwork drives our success, and you actively contribute to our vision. We foster an environment where you bring your full self to work. You will collaborate across teams and own your growth. Mentorship and continuous learning opportunities are available to you. We focus on transparent communication, maintaining a strong culture even remotely. Our strategic approach to employee support earned us a Best-in-Class Employer recognition.
Engineering at WorkWave
WorkWave is actively building and shipping AI/ML features that drive massive, quantifiable ARR for customers. You will solve complex problems, taking machine learning from problem definition to production. Our modern data stack includes Snowflake, DBT, Fivetran, and Sigma. For business intelligence, we use Sigma, Tableau, and Looker. Salesforce is central to our CRM and Pardot for marketing. We leverage Python and R for data analysis, and MLOps concepts are crucial for our AI/ML solutions. Cloud security engineers utilize IaC with Terraform and secure containerized workloads in AWS and Azure.
Why Join Us
Drive direct business impact through customer-facing AI/ML features that generate massive ARR.
Collaborate within a remote-first Global Work Community, embracing flexibility and ownership.
Shape the future of field service management, a market accelerating due to global trends.
Work with a modern tech stack including Snowflake, DBT, Fivetran, Sigma, and advanced AI tooling.
Benefit from continuous learning opportunities, mentorship, and a culture of transparent communication.
Benefits & Perks
Health, Dental, and Vision Insurance
401k Plan with Company Match
8 Paid Holidays
Flexible Time Off Policy
Up to 4 Weeks of Paid Bonding Leave
Tuition Reimbursement
Comprehensive Employee Assistance Program (EAP) with free counseling, financial, and legal guidance