- Manage the collections process for customer accounts, including proactive outreach on past-due balances and resolution of payment issues
- Monitor aging reports and work to reduce outstanding accounts receivable through timely follow-up and account analysis
- Utilize HighRadius and internal systems to manage collections activity, customer communications, payment tracking, disputes, and account reconciliations
- Partner with Billing, Sales, Customer Success, and Finance teams to resolve customer concerns and billing discrepancies
- Review and reconcile customer accounts, including unapplied payments, credits, disputes, and short payments
- Support bad debt reduction efforts by identifying and escalating high-risk accounts appropriately
- Maintain accurate documentation of customer interactions, payment commitments, and account status updates
- Prepare and distribute aging analysis, collections reporting, bad debt summaries, and account status updates to leadership as needed
- Assist with month-end activities and reporting related to collections and accounts receivable
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