Apply📍 Poland
🧭 Full-Time
💸 60000.0 - 84000.0 USD per year
🔍 SaaS
- Great English communication skills (written, oral, and presentation).
- At least 4 years of experience in Customer Success for SaaS products.
- Excel at fostering good relationships, demonstrating empathy, advocating for customers, and inspiring customer loyalty.
- Can analyze data and customer insights to inform strategic decisions and have a proactive approach to problem-solving.
- Have a degree of technical ability and are able to quickly familiarize yourself with tech platforms and products.
- Experience in the Atlassian Ecosystem (particularly with Jira and Jira Service Management).
- Experience in HubSpot.
- Develop and implement a Customer Success strategy to optimize customer experience and engagement.
- Proactively engage with customers to understand their needs, challenges, and goals.
- Act as a trusted advisor, ensuring customers achieve their desired outcomes using our products.
- Work closely with the customer support team to ensure seamless issue resolution and high satisfaction levels, often also by responding to customers.
- Monitor customer health metrics and take action to prevent churn. Identify upsell and cross-sell opportunities to drive revenue growth. Create and manage customer success reports to track performance and key metrics.
- Collect customer feedback to drive product improvements and enhance offerings.
- Collaborate closely with marketing and product teams to improve customer onboarding and engagement.
- Build relationships and promote our product offering in the Atlassian Community, also by creating product content
- Manage and optimize the use of the CRM system to support Customer Success and Marketing activities
JiraAccount ManagementRelationship managementCRMCustomer supportCustomer SuccessEnglish communicationSaaS
Posted 1 day ago
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