Upbound

👥 11-50💰 $60,000,000 Series B over 3 years agoInformation Services Cloud Computing Information Technology Software💼 Private Company

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Upbound is a technology-driven company seeking to enhance its backend services with skilled professionals. Currently, they are looking to hire a Staff Software Engineer to join their remote team.

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Jobs at this company:

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🔥 Staff Solutions Architect [REMOTE]

Posted 7 days ago

🔍 Software Development

🔧 Requirements

Written and maintained code that interfaces with the Kubernetes API, such as operators, controllers, add-ons, etc.
Managed production Kubernetes deployments or have been responsible for deploying/managing workloads running on Kubernetes in production.
A background in platform engineering/SRE with building an IDP (Internal Developer Portal).
A deep understanding of highly scaled and reliable services, solutions, and infrastructure in multiple major cloud providers.
Excellent communication skills - must be capable of effectively engaging and leading interactions with technical and business teams, and are comfortable presenting to customer and stakeholders at varying levels of management
Worked directly with customers and/or open source community members to troubleshoot and solve their complex technical issues leading to successful adoption.
Deployed and integrated the projects and tools of the Cloud Native Landscape, especially CNCF projects, into production environments.
Incorporated modern operational and application delivery tools and methodologies into your production deployment workflows, like those from HashiCorp (e.g. Terraform), CI/CD, IaC, and GitOps.
Programming skills in a modern language (Go is ideal).
The ability to work closely with people in a wide variety of disciplines from a wide variety of backgrounds.
Successfully managed multiple projects and priorities in a fast paced and dynamic environment.

💡 Responsibilities

Closely partner with the Upbound pre sales team to transition customers to and through a smooth post sales implementation.
Deeply understand customer environments and requirements, identifying their platform needs, and designing architecture and solutions that delight.
Ensure successful adoption of Upbound and Crossplane technology into customer production environments.
Perform technical discovery to scope customer engagements and contribute to authoring Statements of Work.
Work directly with customers to troubleshoot and solve technical challenges relating to the implementation phase of deploying Crossplane and Upbound Cloud based control plane architectures into their production environments.
Solve problems and improve customer deployments by writing code, fixing bugs, and building scoped features within Upbound products, the provider ecosystem, and the Crossplane core code base.
Build and maintain a set of cloud native "reference platforms" that will help accelerate adoption and position Crossplane and Upbound as a central piece of the cloud native landscape. See
Work cross-departmentally to find solutions to complex scenarios and integration issues.
Be the technical voice of Upbound to the customer, and represent customer needs internally to influence product roadmap.
Be the trusted technical advisor to new and existing customers by identifying and presenting ongoing technical solutions as the Upbound product suite grows.

Posted 7 days ago

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🔥 Customer Support Engineer (REMOTE)

Posted 12 days ago

🔍 Software Development

🔧 Requirements

2+ years of experience in a technical support, helpdesk, or customer service role, preferably in a SaaS or enterprise software environment
Familiarity with Kubernetes, cloud-native technologies, and infrastructure-as-code
Strong technical aptitude with the ability to quickly learn and troubleshoot complex software products
Excellent written and verbal communication skills with the ability to explain technical concepts
Strong problem-solving and analytical skills with a keen attention to detail
Customer-centric mindset with a passion for delivering exceptional support experiences
Ability to thrive in a fast-paced, dynamic startup environment
Experience working with ticketing systems and knowledge base tools (e.g., Zendesk)

💡 Responsibilities

Serve as the first point of contact for customer inquiries and issues related to Upbound’s products (Spaces, Cloud, Official Extensions, Marketplace, Registry)
Triage and respond to incoming customer tickets in a timely and professional manner
Research and provide solutions to customer issues by leveraging internal knowledge base, product documentation, and your own technical expertise
Identify, document, and escalate bugs and product issues to the engineering team, collaborating with them to ensure timely resolution
Coordinate with the Solutions team to hand off complex, account-specific requests from strategic customers
Contribute to the creation and maintenance of the internal knowledge base, documenting common issues, resolutions, and best practices
Proactively communicate with customers to provide updates on ticket status, bug fixes, and new product releases
Gather and analyze customer feedback to identify trends and opportunities for product and process improvements
Collaborate with cross-functional teams to develop and implement initiatives that enhance the overall customer experience

Posted 12 days ago

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🔥 Head of Marketing (REMOTE)

Posted 2 months ago

📍 North America

🧭 Full-Time

🔍 Cloud Platform

🔧 Requirements

10+ years of experience in marketing roles, with at least 3 years in a leadership position.
Proven track record of successfully marketing enterprise technology solutions, preferably in cloud, cloud-native, or platform solutions.
Deep understanding of B2B marketing strategies, including demand generation, product marketing, and content marketing.

💡 Responsibilities

Help develop and execute a comprehensive marketing strategy aligned with Upbound.io’s business goals.
Lead and mentor a growing marketing team, fostering a culture of innovation and excellence.
Build a team to meet the demands of the business as the company scales and grows.

AWSLeadershipCloud ComputingCross-functional Team LeadershipAPI testingContent creationCommunication SkillsAnalytical SkillsCross-functional collaborationMarketingTeam managementLead GenerationStrategic thinkingDigital MarketingCustomer SuccessBudget management

Posted 2 months ago

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🔥 Director, Alliances and Partnerships (REMOTE)

Posted 2 months ago

📍 North America

🧭 Full-Time

🔍 SaaS

🔧 Requirements

8+ years of experience in a strategic partnerships or alliances role, preferably within cloud, SaaS, or technology companies.
Proven success in driving revenue and scaling partner ecosystems in high-growth, Series B or similar startup environments.
Strong experience negotiating complex contracts and managing partner relationships.
In-depth understanding of the cloud computing landscape, including public cloud platforms (AWS, Azure, GCP) and other related technologies.
Strong understanding of the partner ecosystem (ISVs, VARs, MSPs, SIs,etc.) and how to leverage these channels to drive sales growth.
Strong negotiation and communication skills, with the ability to influence both internal stakeholders and external partners.
Ability to think strategically and execute tactically.
Exceptional organizational and project management skills.
Proficiency with CRM tools (Salesforce, HubSpot) and partnership management platforms.

💡 Responsibilities

Identify, negotiate, and build long-term, mutually beneficial relationships with cloud providers, Strategic Alliances, ISVs (Independent Software Vendors), SIs (System Integrators), VARs (Value-Added Resellers), and other relevant partners in the cloud and technology ecosystems.
Develop and manage a structured partner program that enhances our ability to scale and meet business objectives. This includes onboarding, enablement, joint sales and marketing efforts, and training for new partners.
Develop and building the ecosystem around Upbound and Crossplane and ensuring more quality technology partnerships and integrations show up in the Marketplace.
Work closely with sales teams to align partner-driven opportunities with our overall revenue goals. Provide sales enablement tools, resources, and go-to-market strategies that empower partners to sell our solution effectively.
Define and execute the partnership strategy to ensure that it aligns with the company’s product roadmap and business objectives. Identify strategic partnerships that drive customer acquisition, upsell, and cross-sell opportunities.
Drive the expansion of the partner ecosystem, identifying new partnership opportunities across the cloud industry, including SaaS platforms, managed service providers (MSPs), and consulting firms.
Develop KPIs for partner success, and track and report on partnership performance regularly. Ensure that all partnerships are delivering a measurable ROI for both the company and our partners.
Represent Upbound at industry events, partner conferences, and forums to elevate the company’s brand and thought leadership within the cloud space.
Work closely with product, engineering, marketing, and customer success teams to ensure alignment between partnerships and overall company objectives.

AWSCloud ComputingGCPSalesforceAzureCRMSaaS

Posted 2 months ago

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🔥 Customer Support Engineer(REMOTE)

Posted 2 months ago

📍 Europe

🔍 Cloud technology

🔧 Requirements

1-3 years of customer success or technical support experience in a SaaS or cloud platform environment.
Understanding of cloud computing and infrastructure management concepts.
Provided technical support in and around cloud platforms and IaC products and tools.
Experience with GitHub Issues.
Experience with ticket management systems and support tools.
Strong written and verbal communication skills in English.
Ability to explain technical concepts to users of varying technical backgrounds.
Deeply curious and analytical with strong troubleshooting and problem-solving skills.
Customer-service oriented mindset with strong interpersonal skills.

💡 Responsibilities

Serve as the first line of support for Upbound platform users.
Handle initial customer inquiries through various channels (email, chat, ticket system).
Triage and categorize incoming support tickets according to priority and complexity.
Troubleshoot and resolve basic to moderate technical issues related to the Upbound platform.
Escalate complex technical issues to Engineering and Solutions support teams with proper documentation and context.
Maintain accurate records of all customer interactions and support tickets.
Create and update knowledge base articles based on common customer inquiries.
Monitor system status and alert relevant teams of any potential issues.
Assist customers with account management, access issues, and basic configuration questions.
Participate on an on call rotation.

BashCloud ComputingAccount ManagementTroubleshootingTechnical supportSaaS

Posted 2 months ago

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