Upbound

👥 11-50💰 $60,000,000 Series B over 3 years agoInformation Services Cloud Computing Information Technology Software💼 Private Company

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Upbound is a technology-driven company seeking to enhance its backend services with skilled professionals. Currently, they are looking to hire a Staff Software Engineer to join their remote team.

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Jobs at this company:

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🔥 Customer Support Engineer (REMOTE)

Posted 2 months ago

📍 North America

🔍 Software Development

🔧 Requirements

2+ years of experience in a technical support, helpdesk, or customer service role, preferably in a SaaS or enterprise software environment
Familiarity with Kubernetes, cloud-native technologies, and infrastructure-as-code
Strong technical aptitude with the ability to quickly learn and troubleshoot complex software products
Excellent written and verbal communication skills with the ability to explain technical concepts
Strong problem-solving and analytical skills with a keen attention to detail
Customer-centric mindset with a passion for delivering exceptional support experiences
Ability to thrive in a fast-paced, dynamic startup environment
Experience working with ticketing systems and knowledge base tools (e.g., Zendesk)

💡 Responsibilities

Serve as the first point of contact for customer inquiries and issues related to Upbound’s products (Spaces, Cloud, Official Extensions, Marketplace, Registry)
Triage and respond to incoming customer tickets in a timely and professional manner
Research and provide solutions to customer issues by leveraging internal knowledge base, product documentation, and your own technical expertise
Identify, document, and escalate bugs and product issues to the engineering team, collaborating with them to ensure timely resolution
Coordinate with the Solutions team to hand off complex, account-specific requests from strategic customers
Contribute to the creation and maintenance of the internal knowledge base, documenting common issues, resolutions, and best practices
Proactively communicate with customers to provide updates on ticket status, bug fixes, and new product releases
Gather and analyze customer feedback to identify trends and opportunities for product and process improvements
Collaborate with cross-functional teams to develop and implement initiatives that enhance the overall customer experience

Cloud ComputingKubernetesCustomer serviceRESTful APIsTroubleshootingTechnical supportScriptingCustomer supportSaaS

Posted 2 months ago

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🔥 Head of Marketing (REMOTE)

Posted 4 months ago

📍 North America

🧭 Full-Time

🔍 Software Development

🔧 Requirements

10+ years of experience in marketing roles, with at least 3 years in a leadership position.
Proven track record of successfully marketing enterprise technology solutions, preferably in cloud, cloud-native, or platform solutions.
Deep understanding of B2B marketing strategies, including demand generation, product marketing, and content marketing.
Exceptional written and verbal communication skills, with the ability to craft compelling narratives for technical and non-technical audiences.
Experience with open-source technologies and developer communities is highly desirable.
Strong analytical skills and familiarity with marketing tools (e.g., Common Room, Rollworks, etc).
A collaborative mindset and the ability to work effectively with cross-functional teams.

💡 Responsibilities

Help develop and execute a comprehensive marketing strategy aligned with Upbound.io’s business goals.
Lead and mentor a growing marketing team, fostering a culture of innovation and excellence.
Build a team to meet the demands of the business as the company scales and grows.
Refine and enhance Upbound’s brand positioning and messaging to resonate with technical audiences, including developers, cloud engineers, and enterprise decision-makers.
Ensure brand consistency across all channels and touchpoints.
Design and implement multi-channel campaigns to drive awareness, engagement, and lead generation.
Collaborate with sales to create an effective lead funnel and nurture strategy.
Optimize campaigns based on performance metrics and insights.
Oversee the creation of high-quality content, including blog posts, whitepapers, case studies, webinars, and videos.
Position Upbound as a thought leader in the cloud orchestration and platform engineering domains.
Build and manage co-marketing initiatives with partners in the cloud and cloud native ecosystems.
Drive engagement within the Crossplane open-source community to strengthen Upbound’s reputation as a leading contributor.
Own Developer Advocacy strategy and team management.
Work closely with product teams to develop go-to-market strategies for new features and products.
Create compelling product messaging and enablement materials for sales and partners.
Define and track key performance indicators (KPIs) to measure the success of marketing initiatives.
Present insights and recommendations to the executive team to inform strategic decisions.

AWSLeadershipCloud ComputingCross-functional Team LeadershipAPI testingContent creationCommunication SkillsAnalytical SkillsCross-functional collaborationMarketingTeam managementLead GenerationStrategic thinkingDigital MarketingCustomer SuccessBudget management

Posted 4 months ago

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🔥 Director, Alliances and Partnerships (REMOTE)

Posted 4 months ago

📍 North America

🧭 Full-Time

🔍 Cloud, SaaS, or technology

🔧 Requirements

8+ years of experience in a strategic partnerships or alliances role.
Proven success in driving revenue and scaling partner ecosystems.
Strong experience negotiating complex contracts and managing partner relationships.
In-depth understanding of the cloud computing landscape.
Strong understanding of the partner ecosystem (ISVs, VARs, MSPs, SIs,etc.) and how to leverage these channels to drive sales growth.
Strong negotiation and communication skills.
Ability to think strategically and execute tactically.
Exceptional organizational and project management skills.
Proficiency with CRM tools (Salesforce, HubSpot) and partnership management platforms.

💡 Responsibilities

Identify, negotiate, and build long-term relationships with cloud providers and partners.
Develop and manage a structured partner program.
Develop and building the ecosystem around Upbound and Crossplane and ensuring more quality technology partnerships and integrations show up in the Marketplace.
Work closely with sales teams to align partner-driven opportunities with revenue goals.
Define and execute the partnership strategy.
Drive the expansion of the partner ecosystem.
Develop KPIs for partner success, and track and report on partnership performance regularly.
Represent Upbound at industry events, partner conferences, and forums.
Work closely with product, engineering, marketing, and customer success teams.

AWSCloud ComputingGCPSalesforceAzureCRMSaaS

Posted 4 months ago

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