Upbound

👥 11-50💰 $60,000,000 Series B over 3 years agoInformation ServicesCloud ComputingInformation TechnologySoftware💼 Private Company
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Upbound is a technology-driven company seeking to enhance its backend services with skilled professionals. Currently, they are looking to hire a Staff Software Engineer to join their remote team.

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🔍 Software Development

  • Written and maintained code that interfaces with the Kubernetes API, such as operators, controllers, add-ons, etc.
  • Managed production Kubernetes deployments or have been responsible for deploying/managing workloads running on Kubernetes in production.
  • A background in platform engineering/SRE with building an IDP (Internal Developer Portal).
  • A deep understanding of highly scaled and reliable services, solutions, and infrastructure in multiple major cloud providers.
  • Excellent communication skills - must be capable of effectively engaging and leading interactions with technical and business teams, and are comfortable presenting to customer and stakeholders at varying levels of management
  • Worked directly with customers and/or open source community members to troubleshoot and solve their complex technical issues leading to successful adoption.
  • Deployed and integrated the projects and tools of the Cloud Native Landscape, especially CNCF projects, into production environments.
  • Incorporated modern operational and application delivery tools and methodologies into your production deployment workflows, like those from HashiCorp (e.g. Terraform), CI/CD, IaC, and GitOps.
  • Programming skills in a modern language (Go is ideal).
  • The ability to work closely with people in a wide variety of disciplines from a wide variety of backgrounds.
  • Successfully managed multiple projects and priorities in a fast paced and dynamic environment.
  • Closely partner with the Upbound pre sales team to transition customers to and through a smooth post sales implementation.
  • Deeply understand customer environments and requirements, identifying their platform needs, and designing architecture and solutions that delight.
  • Ensure successful adoption of Upbound and Crossplane technology into customer production environments.
  • Perform technical discovery to scope customer engagements and contribute to authoring Statements of Work.
  • Work directly with customers to troubleshoot and solve technical challenges relating to the implementation phase of deploying Crossplane and Upbound Cloud based control plane architectures into their production environments.
  • Solve problems and improve customer deployments by writing code, fixing bugs, and building scoped features within Upbound products, the provider ecosystem, and the Crossplane core code base.
  • Build and maintain a set of cloud native "reference platforms" that will help accelerate adoption and position Crossplane and Upbound as a central piece of the cloud native landscape. See
  • Work cross-departmentally to find solutions to complex scenarios and integration issues.
  • Be the technical voice of Upbound to the customer, and represent customer needs internally to influence product roadmap.
  • Be the trusted technical advisor to new and existing customers by identifying and presenting ongoing technical solutions as the Upbound product suite grows.
Posted 5 days ago
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🔍 Software Development

  • 2+ years of experience in a technical support, helpdesk, or customer service role, preferably in a SaaS or enterprise software environment
  • Familiarity with Kubernetes, cloud-native technologies, and infrastructure-as-code
  • Strong technical aptitude with the ability to quickly learn and troubleshoot complex software products
  • Excellent written and verbal communication skills with the ability to explain technical concepts
  • Strong problem-solving and analytical skills with a keen attention to detail
  • Customer-centric mindset with a passion for delivering exceptional support experiences
  • Ability to thrive in a fast-paced, dynamic startup environment
  • Experience working with ticketing systems and knowledge base tools (e.g., Zendesk)
  • Serve as the first point of contact for customer inquiries and issues related to Upbound’s products (Spaces, Cloud, Official Extensions, Marketplace, Registry)
  • Triage and respond to incoming customer tickets in a timely and professional manner
  • Research and provide solutions to customer issues by leveraging internal knowledge base, product documentation, and your own technical expertise
  • Identify, document, and escalate bugs and product issues to the engineering team, collaborating with them to ensure timely resolution
  • Coordinate with the Solutions team to hand off complex, account-specific requests from strategic customers
  • Contribute to the creation and maintenance of the internal knowledge base, documenting common issues, resolutions, and best practices
  • Proactively communicate with customers to provide updates on ticket status, bug fixes, and new product releases
  • Gather and analyze customer feedback to identify trends and opportunities for product and process improvements
  • Collaborate with cross-functional teams to develop and implement initiatives that enhance the overall customer experience
Posted 10 days ago
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🔥 Head of Marketing (REMOTE)
Posted about 2 months ago

📍 North America

🧭 Full-Time

🔍 Software Development

  • 10+ years of experience in marketing roles, with at least 3 years in a leadership position.
  • Proven track record of successfully marketing enterprise technology solutions, preferably in cloud, cloud-native, or platform solutions.
  • Deep understanding of B2B marketing strategies, including demand generation, product marketing, and content marketing.
  • Exceptional written and verbal communication skills, with the ability to craft compelling narratives for technical and non-technical audiences.
  • Experience with open-source technologies and developer communities is highly desirable.
  • Strong analytical skills and familiarity with marketing tools (e.g., Common Room, Rollworks, etc).
  • A collaborative mindset and the ability to work effectively with cross-functional teams.
  • Help develop and execute a comprehensive marketing strategy aligned with Upbound.io’s business goals.
  • Lead and mentor a growing marketing team, fostering a culture of innovation and excellence.
  • Build a team to meet the demands of the business as the company scales and grows.
  • Refine and enhance Upbound’s brand positioning and messaging to resonate with technical audiences, including developers, cloud engineers, and enterprise decision-makers.
  • Ensure brand consistency across all channels and touchpoints.
  • Design and implement multi-channel campaigns to drive awareness, engagement, and lead generation.
  • Collaborate with sales to create an effective lead funnel and nurture strategy.
  • Optimize campaigns based on performance metrics and insights.
  • Oversee the creation of high-quality content, including blog posts, whitepapers, case studies, webinars, and videos.
  • Position Upbound as a thought leader in the cloud orchestration and platform engineering domains.
  • Build and manage co-marketing initiatives with partners in the cloud and cloud native ecosystems.
  • Drive engagement within the Crossplane open-source community to strengthen Upbound’s reputation as a leading contributor.
  • Own Developer Advocacy strategy and team management.
  • Work closely with product teams to develop go-to-market strategies for new features and products.
  • Create compelling product messaging and enablement materials for sales and partners.
  • Define and track key performance indicators (KPIs) to measure the success of marketing initiatives.
  • Present insights and recommendations to the executive team to inform strategic decisions.

AWSLeadershipCloud ComputingCross-functional Team LeadershipAPI testingContent creationCommunication SkillsAnalytical SkillsCross-functional collaborationMarketingTeam managementLead GenerationStrategic thinkingDigital MarketingCustomer SuccessBudget management

Posted about 2 months ago
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📍 North America

🧭 Full-Time

🔍 SaaS

  • 8+ years of experience in a strategic partnerships or alliances role, preferably within cloud, SaaS, or technology companies.
  • Proven success in driving revenue and scaling partner ecosystems in high-growth, Series B or similar startup environments.
  • Strong experience negotiating complex contracts and managing partner relationships.
  • In-depth understanding of the cloud computing landscape, including public cloud platforms (AWS, Azure, GCP) and other related technologies.
  • Strong understanding of the partner ecosystem (ISVs, VARs, MSPs, SIs,etc.) and how to leverage these channels to drive sales growth.
  • Strong negotiation and communication skills, with the ability to influence both internal stakeholders and external partners.
  • Ability to think strategically and execute tactically.
  • Exceptional organizational and project management skills.
  • Proficiency with CRM tools (Salesforce, HubSpot) and partnership management platforms.
  • Identify, negotiate, and build long-term, mutually beneficial relationships with cloud providers, Strategic Alliances, ISVs (Independent Software Vendors), SIs (System Integrators), VARs (Value-Added Resellers), and other relevant partners in the cloud and technology ecosystems.
  • Develop and manage a structured partner program that enhances our ability to scale and meet business objectives. This includes onboarding, enablement, joint sales and marketing efforts, and training for new partners.
  • Develop and building the ecosystem around Upbound and Crossplane and ensuring more quality technology partnerships and integrations show up in the Marketplace.
  • Work closely with sales teams to align partner-driven opportunities with our overall revenue goals. Provide sales enablement tools, resources, and go-to-market strategies that empower partners to sell our solution effectively.
  • Define and execute the partnership strategy to ensure that it aligns with the company’s product roadmap and business objectives. Identify strategic partnerships that drive customer acquisition, upsell, and cross-sell opportunities.
  • Drive the expansion of the partner ecosystem, identifying new partnership opportunities across the cloud industry, including SaaS platforms, managed service providers (MSPs), and consulting firms.
  • Develop KPIs for partner success, and track and report on partnership performance regularly. Ensure that all partnerships are delivering a measurable ROI for both the company and our partners.
  • Represent Upbound at industry events, partner conferences, and forums to elevate the company’s brand and thought leadership within the cloud space.
  • Work closely with product, engineering, marketing, and customer success teams to ensure alignment between partnerships and overall company objectives.

AWSCloud ComputingGCPSalesforceAzureCRMSaaS

Posted 2 months ago
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📍 Europe

🔍 Cloud technology

  • 1-3 years of customer success or technical support experience in a SaaS or cloud platform environment.
  • Understanding of cloud computing and infrastructure management concepts.
  • Provided technical support in and around cloud platforms and IaC products and tools.
  • Experience with GitHub Issues.
  • Experience with ticket management systems and support tools.
  • Strong written and verbal communication skills in English.
  • Ability to explain technical concepts to users of varying technical backgrounds.
  • Deeply curious and analytical with strong troubleshooting and problem-solving skills.
  • Customer-service oriented mindset with strong interpersonal skills.
  • Serve as the first line of support for Upbound platform users.
  • Handle initial customer inquiries through various channels (email, chat, ticket system).
  • Triage and categorize incoming support tickets according to priority and complexity.
  • Troubleshoot and resolve basic to moderate technical issues related to the Upbound platform.
  • Escalate complex technical issues to Engineering and Solutions support teams with proper documentation and context.
  • Maintain accurate records of all customer interactions and support tickets.
  • Create and update knowledge base articles based on common customer inquiries.
  • Monitor system status and alert relevant teams of any potential issues.
  • Assist customers with account management, access issues, and basic configuration questions.
  • Participate on an on call rotation.

BashCloud ComputingAccount ManagementTroubleshootingTechnical supportSaaS

Posted 2 months ago
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