Own a portfolio of global enterprise accounts with full accountability for net revenue retention (NRR) and expansion targets.
Serve as the primary executive relationship owner post-sale, building deep, multi-threaded relationships across IT, platform engineering, and the C-suite.
Develop and execute account plans that map customer business objectives to Upbound's platform capabilities.
Lead commercial negotiations for renewals and upsells, partnering with Legal, Finance, and Customer Success.
Drive platform adoption and usage by partnering with internal technical teams.
Act as the customer's advocate internally, surfacing product feedback and influencing roadmap prioritization.
Identify and manage risk proactively, maintaining accurate forecasting and health scoring for the portfolio.
Represent Upbound at Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), and industry conferences.
Cloud ComputingAccount Management
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About Upbound
Upbound pioneers infrastructure platforms for the Agentic AI Era. They democratize the control plane, a powerful cloud computing secret. Their platform helps engineers build, deploy, and operate internal developer platforms. This uses managed control planes, powered by the open-source Crossplane. Upbound empowers Fortune 500 companies and platform engineers across 100+ countries. Crossplane alone has over 100 million downloads and 1,000+ teams use it. You can provision, operate, and adapt infrastructure at scale. This prepares platforms for both human and AI agents.
How We Work
Upbound is a fully remote and global company. They embrace a "Work From Anywhere" philosophy. The team connects through quarterly in-person meetings and an annual company "on-site". This fosters strong team bonds and collaboration. Upbound champions a culture of equity and professional growth for all employees. You will find Coworker Resource Groups and mentoring programs. Decision-making is collaborative, with an emphasis on accountability and customer focus.
Engineering at Upbound
Upbound is built on a foundation of Kubernetes and Crossplane. Engineers here solve complex challenges in cloud-native infrastructure. You will work with Kubernetes operators, controllers, and add-ons. This includes production deployment and management. The team designs and delivers Crossplane-based control plane architectures. These are tailored to diverse customer infrastructure. Expect to work with major cloud providers like AWS, GCP, and Azure at scale. You might also build and maintain operational tooling for debugging customer environments. Your code in Go will often interface with the Kubernetes API. The focus is always on observability, debuggability, and operational excellence.
Why Join Us
Shape the future of cloud infrastructure for the AI-native enterprise.
Work with cutting-edge cloud technologies like Kubernetes and Crossplane.
Directly impact revenue growth in a product-led company.
Contribute to an open-source project with over 100 million downloads.
Collaborate in a fully remote, global team with strong connections.