Calabrio

Calabrio is a software company that provides an easy to use workforce optimization suite for contact centers.

501-1000 employees
Founded 1995
$11.2M series unknown
Analytics
Private Company

Fully Remote

This company is fully distributed with team members working remotely.

Open Positions7

Workable workplace: remote Workable remote: True Workable locations: TorontoOntarioCanadaFull-TimePosted
  • Architect and develop large-scale, mission-critical BI and data platform solutions serving millions of users across the globe, leveraging AWS native technologies including Athena, Redshift, Glue, QuickSight, and S3.
  • Lead the design and implementation of robust data pipelines, data lakes, and data warehouses using modern architectures (Iceberg, Parquet, columnar formats) to support real-time and batch analytics at scale.
  • Drive technical strategy and architectural decisions for the BI platform, including data modeling, query optimization, performance tuning, and cost optimization across AWS services.
  • Build and maintain sophisticated back-end services, ETL/ELT workflows, and front-end analytics applications using Python, SQL, React, and modern web technologies.
  • Design and implement efficient data storage solutions across relational databases (Redshift, PostgreSQL) and non-relational databases (DynamoDB, S3), ensuring optimal performance and cost-efficiency.
  • Develop and maintain REST APIs and event-driven architectures to enable seamless integration between data services, analytics tools, and customer-facing applications.
  • Serve as the technical lead and mentor for engineering teams, conducting architecture reviews, code reviews, and providing guidance on complex technical challenges.
  • Collaborate with cross-functional teams including data engineers, analytics engineers, product managers, and DevOps to deliver innovative BI solutions that drive business value.
  • Champion engineering excellence by establishing best practices, design patterns, and coding standards for data-intensive applications.
  • Lead Agile ceremonies, drive sprint planning, and ensure timely delivery of high-quality software solutions while maintaining technical debt at manageable levels.
AWSPostgreSQLPython+15 more
Showing 1 of 7 positions

About Calabrio

Calabrio pioneers customer experience intelligence, empowering organizations to transform customer interactions. Their scalable cloud platform and AI-driven analytics tools help contact centers uncover vital customer sentiment. You can leverage these insights to drive strategic growth across your entire organization. Calabrio serves over 7,000 customers globally, including major brands like Sysco and Netflix, impacting more than 2.25 million agents worldwide. They have consistently earned recognition from industry leaders such as Gartner and Forrester for their innovative solutions.

How We Work

Calabrio fosters a culture built on openness, collaboration, and mutual respect. You will join a diverse team where more than 40 nationalities contribute to their success. They prioritize your well-being, focusing on health, creativity, and a balanced work-life. The company embraces flexibility, offering hybrid and fully remote options to ensure you can thrive. Decisions often happen in open channels, encouraging a collaborative environment across all teams.

Engineering at Calabrio

You will build and refine cloud-native solutions that process millions of customer interactions. Their platform utilizes AI-driven analytics to transform raw data into actionable intelligence. Engineers here work on advanced features like Auto QM and Trending Topics, directly impacting customer experience. The tech stack includes robust technologies like Java EE, Amazon Web Services, and Microsoft, ensuring scalability and performance. You will solve complex problems in areas like AI monetization models and unified commercial strategies, pushing the boundaries of customer experience automation.

Why Join Us

  • Drive measurable revenue growth through innovative AI pricing models and packaging.
  • Work with a global team recognized for passion and continuous innovation.
  • Contribute to products used by over 7,000 customers and 2.25 million agents worldwide.
  • Receive industry-leading training and development for your career advancement.
  • Shape the future of customer experience with cutting-edge AI and cloud technologies.

Benefits & Perks

  • 401(k) with company matching contributions.
  • Comprehensive medical, dental, and vision insurance plans.
  • Disability and life insurance coverage.
  • Flexible Paid Time Off (PTO) and paid holidays.
  • Parental leave to support growing families.
  • Tuition reimbursement for continuous learning and career development.

Tech Stack

framework

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