Calabrio

Calabrio is a software company that provides an easy to use workforce optimization suite for contact centers.

501-1000 employees

Founded 1995

$11.2M series unknown

Analytics

Private Company

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Analytics VoIP Enterprise Software Software

Fully Remote

This company is fully distributed with team members working remotely.

Open Positions9

US- RemoteFull-TimeSaaS softwarePosted

Associate Sales Operations Analyst

Update and send weekly and monthly pipeline, bookings, and key metrics reports to ELT/SLT and board members.
Analyze sales data to identify trends, patterns, and growth opportunities.
Develop dashboards and reports on revenue, pipeline, conversion rates, and quota attainment.
Monitor pipeline velocity, win rates, and sales cycle length.
Perform variance and trend analysis on sales results and forecasts.
Recommend ways to improve sales productivity.
Support forecasting using historical sales data and market trends.
Maintain CRM systems and ensure data integrity and accurate reporting.
Conduct data audits and implement data governance standards.
Work with marketing on lead quality and conversion metrics and partner with finance on revenue and commission reporting.

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Showing 1 of 9 positions

About Calabrio

Calabrio pioneers customer experience intelligence, empowering organizations to transform customer interactions. Their scalable cloud platform and AI-driven analytics tools help contact centers uncover vital customer sentiment. You can leverage these insights to drive strategic growth across your entire organization. Calabrio serves over 7,000 customers globally, including major brands like Sysco and Netflix, impacting more than 2.25 million agents worldwide. They have consistently earned recognition from industry leaders such as Gartner and Forrester for their innovative solutions.

How We Work

Calabrio fosters a culture built on openness, collaboration, and mutual respect. You will join a diverse team where more than 40 nationalities contribute to their success. They prioritize your well-being, focusing on health, creativity, and a balanced work-life. The company embraces flexibility, offering hybrid and fully remote options to ensure you can thrive. Decisions often happen in open channels, encouraging a collaborative environment across all teams.

Engineering at Calabrio

You will build and refine cloud-native solutions that process millions of customer interactions. Their platform utilizes AI-driven analytics to transform raw data into actionable intelligence. Engineers here work on advanced features like Auto QM and Trending Topics, directly impacting customer experience. The tech stack includes robust technologies like Java EE, Amazon Web Services, and Microsoft, ensuring scalability and performance. You will solve complex problems in areas like AI monetization models and unified commercial strategies, pushing the boundaries of customer experience automation.

Why Join Us

Drive measurable revenue growth through innovative AI pricing models and packaging.
Work with a global team recognized for passion and continuous innovation.
Contribute to products used by over 7,000 customers and 2.25 million agents worldwide.
Receive industry-leading training and development for your career advancement.
Shape the future of customer experience with cutting-edge AI and cloud technologies.

Benefits & Perks

401(k) with company matching contributions.
Comprehensive medical, dental, and vision insurance plans.
Disability and life insurance coverage.
Flexible Paid Time Off (PTO) and paid holidays.
Parental leave to support growing families.
Tuition reimbursement for continuous learning and career development.

Tech Stack

framework

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