Calabrio

đź‘Ą 501-1000đź’° $11,200,000 over 3 years agoAnalyticsVoIPEnterprise SoftwareSoftwaređź’Ľ Private Company
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Calabrio is a customer experience intelligence company that enhances human interactions through its scalable cloud platform and AI-driven analytics tools. With a commitment to diversity and inclusion, Calabrio fosters a collaborative workplace culture, offering comprehensive benefits and opportunities for career development. The company has received numerous accolades, including recognition as a top workplace and industry leader.

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🔥 Product Manager
Posted 7 days ago
Posted 7 days ago
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🔍 Customer Experience Intelligence

  • Degree in business or a related field.
  • 5–10 years of experience in partner management, customer account management, marketing, or sales.
  • Experience in a fast-paced and evolving work environment.
  • Manage and develop a defined set of partners to achieve bookings targets.
  • Enable partners to identify and qualify sales opportunities, while connecting them with Calabrio’s field account managers.
  • Identify, cultivate, and recruit new partners to expand Calabrio’s partner ecosystem.
  • Utilize partner incentives, sales programs, co-marketing campaigns, and marketing funds to drive bookings.
  • Develop and execute business plans with partners that outline sales objectives and growth strategies.
  • Maintain ongoing communication with partners to track progress, provide assistance, and share updates on sales programs, marketing initiatives, and product developments.
  • Lead and conduct quarterly business reviews (QBRs) to assess results, discuss improvements, and plan for future quarters.
  • Oversee onboarding, enablement, training, and initial support for new partners.
  • Ensure CRM and contact details are accurate and up to date.
  • Collaborate with Partner Marketing to align global programs, incentives, and communication tools.
  • Work closely with Calabrio’s field sales teams to drive channel-generated revenue.
  • Help partner sales teams accelerate sales cycles by improving their ability to identify opportunities, understand Calabrio’s solutions, and effectively position our value proposition.
  • Drive partner pipeline growth through targeted campaigns and marketing programs.
  • Deliver timely and relevant information to partners through personalized and corporate communication channels.
  • Align Calabrio’s sales initiatives with partner objectives to drive profitable growth.
Posted 23 days ago
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đź“Ť United States

🔍 SaaS

  • Bachelor's degree or equivalent, relevant working experience
  • 5+ years of Account Management, Business Development, Customer Success or similar background, preferably within a SaaS organization
  • Knowledge and experience of the contact center space, 1 or more of the WFO products (WFM, QM, Analytics or Reporting)
  • Experience working with SLED in customer success, sales, or vendor management
  • Consultative style and approach. Ability to understand needs of customer and translate into practical application(s)
  • Sales solutions – identify needs and support the expansion of the customer.
  • Ability to forecast expansion opportunities and business impact.
  • Internal influence, collaboration to achieve results
  • Financial & contract acumen to manage core accounts, account receivables, terms and conditions of contracts
  • Proactive and professional communication
  • Customer Engagement
  • Business partner to the customer
  • Present to stakeholders the opportunities and usage of the contact center.
  • Stakeholder mapping and decision maker analysis.
  • Expansion of thinking and progressive strategies within the contact center
  • Adoption of Product
  • Drive adoption to Calabrio products to insure depth of knowledge and expansion within the product portfolio.
  • Tie together the needs of the customer with the solutions of the product suite
  • Recommend next steps / long term strategies
  • Sales
  • Identify and close upsell / cross sell opportunities
  • Retain & renew customers
  • Create advocates for Calabrio; Referenceable accounts, case study participants, etc
  • Internal Influencer
  • Partner across internal Calabrio experts to provide additional consulting / sales / demonstration of products.
Posted 24 days ago
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🔥 Tax Manager
Posted 26 days ago

đź“Ť United States

  • Bachelor's degree accounting, or a related field.
  • Prior Big 4 or Regional accounting firm experience.
  • Strong knowledge of financial planning and analysis, budgeting, forecasting, and financial reporting is required.
  • Ability to work in a “hands on” basis in a fast-paced private equity environment.
  • Exceptional leadership and communication skills, with the ability to collaborate effectively with cross-functional teams and present financial information to non-financial stakeholders.
  • Work with third-party tax advisors to coordinate and provide support for the timely delivery of all domestic and international corporate income filings for all legal entities of the company.
  • Aid in the preparation of annual income tax provision workpapers.
  • Work with outside specialist in preparing annual transfer pricing documentation.
  • Prepare account reconciliations for various direct and indirect tax accounts.
  • Assist in integration of acquired entities from an income, sales, property, and VAT tax perspective.
  • Prepare and file all US state sales and use tax returns on a monthly, quarterly, and annual basis, as required using our outsourced provider.
  • Prepare state apportionment schedules.
  • Research/respond to inquiries from taxing authorities.
  • Monitor Tax mailbox and escalate issues as needed.
  • Gather information for company responses during tax audits.
  • Assist in development of a worldwide tax calendar.
  • Prepare estimated income tax filings.
  • Collaborate with and support global cross-functional teams in business development, legal, finance, accounting and treasury.
  • Monitor pending or new tax legislation.
  • Respond to tax inquiries and audits.
  • Carry out other projects, as requested.

Financial ManagementCommunication SkillsAnalytical SkillsAccountingMS OfficeReportingBudgetingCross-functional collaborationRisk ManagementFinancial analysis

Posted 26 days ago
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