Calabrio is a software company that provides an easy to use workforce optimization suite for contact centers.
This company is fully distributed with team members working remotely.
Calabrio pioneers customer experience intelligence, empowering organizations to transform customer interactions. Their scalable cloud platform and AI-driven analytics tools help contact centers uncover vital customer sentiment. You can leverage these insights to drive strategic growth across your entire organization. Calabrio serves over 7,000 customers globally, including major brands like Sysco and Netflix, impacting more than 2.25 million agents worldwide. They have consistently earned recognition from industry leaders such as Gartner and Forrester for their innovative solutions.
Calabrio fosters a culture built on openness, collaboration, and mutual respect. You will join a diverse team where more than 40 nationalities contribute to their success. They prioritize your well-being, focusing on health, creativity, and a balanced work-life. The company embraces flexibility, offering hybrid and fully remote options to ensure you can thrive. Decisions often happen in open channels, encouraging a collaborative environment across all teams.
You will build and refine cloud-native solutions that process millions of customer interactions. Their platform utilizes AI-driven analytics to transform raw data into actionable intelligence. Engineers here work on advanced features like Auto QM and Trending Topics, directly impacting customer experience. The tech stack includes robust technologies like Java EE, Amazon Web Services, and Microsoft, ensuring scalability and performance. You will solve complex problems in areas like AI monetization models and unified commercial strategies, pushing the boundaries of customer experience automation.