Conversational AI Consultant

Posted 7 days agoViewed

💎 Seniority level: Junior, 1 to 4 years

📍 Location: Canada

🔍 Industry: Conversational AI

🏢 Company: Calabrio👥 501-1000💰 $11,200,000 over 3 years agoAnalytics VoIP Enterprise Software Software

🗣️ Languages: English

⏳ Experience: 1 to 4 years

Requirements:

1 to 4 years of experience in tech professional services, preferably with some focus on designing and implementing high-quality chatbots and AI-based conversational analytics.

1 to 4 years of experience in client-facing roles.

Familiarity with one or more conversational AI platforms, such as Google DialogFlow, Salesforce Einstein, Microsoft PVA, Amazon Lex, IBM Watson, or Kore XO, is highly desirable.

Proficient in query languages, such as Python or SQL.

Proficient in Excel/Google Sheets and PowerPoint/Google Slides.

Responsibilities:

Analyze performance data to identify improvement opportunities.

Use our standardized reports to effectively present and communicate insights and forecast recommendations.

Help provide strategic guidance on bot enhancements for enterprise clients by having a thorough working knowledge of bot design, training, and testing based on a variety of VA platforms.

Develop, deliver and optimize smart conversational experiences with a data driven mindset.

Troubleshoot and collaborate to resolve issues.

Create and implement automated test cases to validate your solution.

Set up, validate and manage client mission critical systems.

Establish and configure key performance indicators and alert thresholds.

Ensure data accuracy and relevance for client needs.

Independently prepare and deliver data insights and improvement recommendations to clients through clear, impactful presentations.

Collaborate closely with project managers to ensure the timely and budget-compliant delivery of consultant-led projects.

Take ownership of the quality and reliability of deliverables produced by customer-facing teams, ensuring high standards are met.

Spearhead the creation and execution of comprehensive test plans, ensuring robust testing protocols are followed.

Proactively identify and resolve issues during testing and client acceptance phases to ensure smooth project delivery.

Drive the implementation of best practices in conversational AI design, ensuring consistent quality and innovation.

Continuously develop expertise in Calabrio Inc.'s offerings and apply this knowledge to enhance client solutions.

Become a subject matter expert in conversational AI technologies, particularly with third-party platforms, to provide specialized guidance.

Stay up to date with the latest AI trends and continuously adapt to evolving technologies.

Provide clients with expert-level product knowledge, offering informed recommendations to guide their decision-making.

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