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Customer Success Manager (Mexico-Based, Remote)
Posted 2 days agoViewed
💎 Seniority level: Manager, 5+ years
💸 Salary: 40000.0 - 60000.0 USD per year
🔍 Industry: Healthcare
🏢 Company: Curenta👥 51-100PharmaceuticalB2BHealth Care
🗣️ Languages: English
⏳ Experience: 5+ years
Requirements:
- At least five years of experience in Customer Success or Account Management.
- At least three years of experience in healthcare, preferably within senior living settings.
- Proven track record in building and maintaining strong customer relationships.
- Experience in driving revenue growth and reducing customer churn.
- Strong collaboration skills with functions like Product, Marketing, and Sales.
- Excellent communication skills—able to listen, strategize, and resolve customer concerns effectively.
- Tech-savvy with experience implementing software on a customer-by-customer basis.
- Familiarity with customer communication tools such as Intercom or HubSpot.
Responsibilities:
- Onboard new customers and train their staff on effectively using Curenta’s system.
- Identify opportunities to improve onboarding efficiency, account expansion, and revenue growth.
- Advise customers on how to enhance their performance and ROI using Curenta’s solutions.
- Clearly communicate product benefits and ensure clients quickly adopt new features.
- Identify product gaps that impact customer success and relay them to internal teams.
- Collaborate closely with the product and engineering teams to ensure customer issues are resolved efficiently.
- Proactively engage with customers to maximize value and usage of Curenta’s platform.
- Develop and nurture customer relationships, transforming them into brand advocates to increase customer retention.
- Analyze customer data and success metrics to drive product improvements and customer satisfaction.
- Conduct webinars and training sessions to assist customers with onboarding and product adoption.
- Implement customer training strategies that proactively address potential challenges.
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