ApplyProgram Manager - Veeam Data Cloud and Kasten (Customer Success) - REMOTE USA
Posted about 19 hours agoViewed
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📍 Location: United States
💸 Salary: 125400.0 - 179100.0 USD per year
🔍 Industry: Software Development
🏢 Company: Veeam Software👥 5001-10000💰 $2,000,000,000 Secondary Market 3 months ago🫂 Last layoff about 1 year agoVirtualizationData ManagementData CenterEnterprise SoftwareSoftwareCloud Infrastructure
🗣️ Languages: English
🪄 Skills: Project ManagementData AnalysisProduct ManagementSalesforceCross-functional Team LeadershipProduct DevelopmentCommunication SkillsAnalytical SkillsCollaborationCustomer serviceRESTful APIsOrganizational skillsReportingStrategic thinkingChange ManagementCustomer SuccessSaaS
Requirements:
- Proven program management skills in a SaaS environment, including ability to develop, documentation and execution of a large-scale rollout
- Experience in identifying metrics to support growth and change management within programming
- Self-starter who proactively identify areas of need and takes steps to mitigate
- Experience in building a business or major department within a larger company
- Effective communication and collaboration skills, both verbal and written as well as in working with a diverse team and multiple levels of management.
- Growth Mindset
- strong organizational skills
Responsibilities:
- Help develop and maintain customer journey for VDC 365 and Kasten products, including digital-led touchpoints, in order to drive adoption and growth.
- Help design and implement the 1:1 (human-led) engagement touchpoints.
- Define, development, maintain and measure customer enablement programs
- Create and maintain product development feedback loop
- Coordinate data collection, reporting and information analysis within Gainsight.
- Work across departments to communicate pain points and develop programming to address.
- Analyze quantitative and qualitative information to develop new customer-facing programs to drive positive customer outcomes.
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