Why is remote work so nice? Let's try to see!
Apply
Customer Success Operations Manager
Posted 1 day agoViewed
💎 Seniority level: Manager
💸 Salary: 130000.0 USD per year
Requirements:
NOT STATEDResponsibilities:
NOT STATEDApplyRelated Jobs
Apply
🔥 Customer Success Operations Manager
Posted 11 days ago
📍 Costa Rica
🧭 Full-Time
🔍 Customer Success
🏢 Company: Zscaler
- Bachelor's degree in Business Administration, Finance, Economics or related
- 7+ years of experience in Customer Success Operations, Business Operations, Revenue Operations, or a related field
- Strong background in data analysis, reporting, and operational process optimization within a Customer Success or post-sales environment
- Proficiency in data analytics and visualization tools, including SFDC, Excel, and BI platforms
- Excellent communication skills with the ability to present complex data and insights to leadership
- Leveraging KPI analysis to refine customer adoption programs, resulting in a measurable increase in deployment and retention
- Optimizing workload distribution through data-driven capacity planning, enhancing team productivity and operational efficiency
- Developing proactive intervention strategies to identify and retain at-risk customers, reducing churn and strengthening long-term relationships
- Developing and refining operating rhythms by standardizing cadences (QBRs, adoption reviews) to enhance performance tracking, drive accountability, and inform strategic decision-making
Project ManagementData AnalysisBusiness OperationsReportingData visualizationStakeholder managementProcess improvementCustomer SuccessSaaS
Posted 11 days ago
ApplyApply
🔥 Customer Success Operations Manager
Posted about 1 month ago
🧭 Full-Time
💸 100000.0 - 115000.0 USD per year
🔍 Software Development
- 5+ years of experience in operations with enterprise software services group or management consulting
- “Self-starter” mentality with experience in fast-paced environments
- Strong analytical ability with experience building reports and dashboards
- Proficiency Google Suite and Salesforce
- Experience with various customer-focused technologies (e.g., Staircase, Catalyst, Gainsight, Planhat, etc.)
- Excellent verbal and written communication skills
- Strong organization skills with the ability to manage multiple ongoing projects for various stakeholders
- Serve as cross-functional liaison between finance, sales, and customer success to strategize and align on goals and metrics
- Establish reporting and regularly monitor key metrics such as net dollar retention (NDR), downsell & churn ARR, upsell ARR, renewal rates, customer health, and more
- Lead churn and upsell forecasting along with leadership
- Work with Customer Success Directors to improve processes around renewal management, upsell sales process, risk tracking, account escalation, and more
- Implement new processes, programs, and/or tools that can boost team productivity
- Administer and drive adoption for Customer Success Management software
- Lead calls that establish a regular cadence for the team to be reviewing and actioning key items
Posted about 1 month ago
ApplyApply
🔥 Customer Success Operations Manager
Posted about 1 month ago
📍 United States
💸 100000.0 - 120000.0 USD per year
🔍 Data security, compliance, privacy, and AI data management
🏢 Company: BigID👥 251-500💰 $60,000,000 Series E 12 months agoArtificial Intelligence (AI)Big DataRisk ManagementCyber SecuritySoftware
- 5+ years of experience in operations within an enterprise software services group or management consulting.
- Self-starter mentality with experience in fast-paced environments.
- Strong analytical ability, particularly in building reports and dashboards.
- Passion for problem-solving and process improvement.
- Proficient in Google Suite and Salesforce.
- Experience with customer-focused technologies such as Gainsight and Catalyst.
- Excellent verbal and written communication skills.
- Strong organization skills for managing multiple projects.
- Serve as a cross-functional liaison between finance, sales, and customer success to strategize and align on goals and metrics.
- Establish reporting and regularly monitor key metrics such as net dollar retention (NDR) and churn rates.
- Lead churn and upsell forecasting alongside leadership.
- Work with Customer Success Directors to improve renewal management processes.
- Implement new tools and processes that enhance team productivity.
- Administer Customer Success Management software and drive its adoption.
Project ManagementData AnalysisSalesforceReportingProcess improvement
Posted about 1 month ago
ApplyRelated Articles
Posted 7 months ago
Insights into the evolving landscape of remote work in 2024 reveal the importance of certifications and continuous learning. This article breaks down emerging trends, sought-after certifications, and provides practical solutions for enhancing your employability and expertise. What skills will be essential for remote job seekers, and how can you navigate this dynamic market to secure your dream role?
Posted 7 months ago
Explore the challenges and strategies of maintaining work-life balance while working remotely. Learn about unique aspects of remote work, associated challenges, historical context, and effective strategies to separate work and personal life.
Posted 7 months ago
Google is gearing up to expand its remote job listings, promising more opportunities across various departments and regions. Find out how this move can benefit job seekers and impact the market.
Posted 7 months ago
Learn about the importance of pre-onboarding preparation for remote employees, including checklist creation, documentation, tools and equipment setup, communication plans, and feedback strategies. Discover how proactive pre-onboarding can enhance job performance, increase retention rates, and foster a sense of belonging from day one.