Build and run success plans tied to each customer’s business goals, using standardized engagement models and playbooks.
Lead onboarding, adoption programs, health checks, and QBRs/EBRs with stakeholders from practitioners through executives.
Track usage, executive dashboards, and health indicators to identify churn signals early.
Build and run mitigation plans for at-risk accounts.
Partner with Sales on renewals, cross-sell, and upsell, aligning BigID capabilities to customer priorities.
Coordinate Support, Professional Services, Product, and Engineering to resolve blockers and deliver outcomes.
Bring customer feedback and product needs to Product and Engineering.
Keep customers informed about upcoming releases and enhancements.
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About BigID
BigID builds the software that safeguards petabytes of customer data, serving over 300 enterprises including Fortune 500 companies. Their platform uses advanced machine learning and identity intelligence to help organizations comply with privacy regulations like GDPR and CCPA. You will find their solutions deployed across heavily regulated industries such as banking, healthcare, and telecommunications.
How We Work
BigID embraces a global remote-first community with a hybrid work model, allowing you to combine remote and on-site work. They value innovation, diversity, integrity, and collaboration in their people-centric culture. Flexible PTO and quarterly volunteer days support work-life integration. You will find a transparent environment where employees propose ideas and contribute to continuous improvement.
Engineering at BigID
BigID pioneers data intelligence using AI and machine learning for data discovery, security, and privacy across complex enterprise environments. Their platform addresses critical challenges in data access governance, data retention, and privacy portal automation. Engineers solve problems involving petabyte-scale data, ensuring compliance and robust security posture. You will work with a modern tech stack, including Docker, Kubernetes, and major cloud platforms like AWS, Azure, and Google Cloud.
Why Join Us
Shape the future of data privacy and security with a market leader.
Work on cutting-edge AI and machine learning solutions at petabyte scale.
Join a rapidly growing company recognized on the Inc. 5000 list for four consecutive years.
Collaborate with talented industry veterans in a global, remote-friendly environment.
Benefits & Perks
100% employer-covered medical, dental, and vision options.
Flexible PTO and quarterly volunteer days.
Equity participation and 401K plan.
Paid parental leave and learning & development opportunities.