- Build and own automation and integrations across AWS, GCP, Okta Workflows, Workato, REST APIs, and webhooks.
- Write scripts in Python or Go and define infrastructure with Terraform for deployment through GitLab CI/CD.
- Own the Claude rollout, govern MCP servers and connectors, and support other requested AI tools and internal agents.
- Administer Okta and Auth0, including identity lifecycle processes, MFA, SCIM, device trust, and access governance integrations.
- Manage Cloudflare DNS, PKI, WAF, rate limiting, and email authentication, and support CloudFront sites and security investigations.
- Own Google Workspace, Jira, JSM, Confluence, Slack, and GitLab, and handle Tier 2 and Tier 3 service desk escalations.
- Troubleshoot Windows and macOS endpoints, manage vendor support cases, and support device-based access policies.
- Write runbooks, architecture notes, and handoff documents; maintain hardware, software, and resource inventories.
- Identify process and infrastructure weaknesses and implement improvements for reliable, secure operations.