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Staff Client Support Engineer
Posted about 1 month agoViewed
💎 Seniority level: Staff, 7+ years
💸 Salary: 120000.0 - 145000.0 USD per year
🔍 Industry: Data Security, Compliance, Privacy, and AI Data Management
🏢 Company: BigID👥 251-500💰 $60,000,000 Series E about 1 year agoArtificial Intelligence (AI)Big DataRisk ManagementCyber SecuritySoftware
🗣️ Languages: English
⏳ Experience: 7+ years
Requirements:
- 7+ years of professional experience in information technology, with at least 2 years in a customer-facing role – preferably involved in product implementation and hands-on technical activities within enterprise corporate environments
- Meaningful experience with installation, configuration and management of Linux-based Operating Systems, including basic shell proficiency (bash, sh, ksh, tcsk, etc.), experience with package management systems (apt/dpkg, yum/rpm, etc.), file archiving tools (tar, gz, zip, bz2), remote access and file transfer protocols (SSH, SCP, SFTP/FTP), file sharing technology (NFS, CIFS/SMB), and authentication frameworks (LDAP, Kerberos)
- Basic experience with some RDBMS, such as Microsoft SQL Server, Oracle Database, PostgreSQL, MySQL/MariaDB, IBM DB2, etc.
- Hands on experience in Docker and Kubernetes deployments
- Demonstrated experience in writing code projects with Python, C++, C# and Java – major advantage.
Responsibilities:
- Work closely with client stakeholders to troubleshoot advanced technical issues
- Evaluate implementation results, deploy solution components and workarounds, and participate in the product configuration efforts to meet clients’ specific requirements
- Engage with multi-discipline internal and client teams to ensure successful resolutions within customers’ environments
- Transfer knowledge for relevant technical areas at an applicable level of depth and detail within the internal Support organization as well as our customers
- Work closely with our Engineering and Product Management teams to prioritize and resolve product issues, enhancement requests, and possible implementation flow improvements
- Resolve complex problems through a deep understanding of how the product should work and analysis of code
- Identify and prioritize technical improvements backed by data and experience, while considering business constraints, to deliver on important initiatives
- Influence adjacent teams' designs to promote better holistic system design decisions
Related Jobs
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🔥 Staff Client Support Engineer
Posted about 1 month ago
🧭 Full-Time
💸 120000.0 - 145000.0 USD per year
🔍 Software Development
- 7+ years of professional experience in information technology, with at least 2 years in a customer-facing role – preferably involved in product implementation and hands-on technical activities within enterprise corporate environments
- An undergraduate degree in Computer Science, Information Technology/Systems, or other related technical disciplines. A graduate degree in a technical or business discipline is a strong plus. (Extensive professional experience may be considered in lieu of a formal degree.)
- Meaningful experience with installation, configuration and management of Linux-based Operating Systems, including basic shell proficiency (bash, sh, ksh, tcsk, etc.), experience with package management systems (apt/dpkg, yum/rpm, etc.), file archiving tools (tar, gz, zip, bz2), remote access and file transfer protocols (SSH, SCP, SFTP/FTP), file sharing technology (NFS, CIFS/SMB), and authentication frameworks (LDAP, Kerberos)
- Basic experience with some RDBMS, such as Microsoft SQL Server, Oracle Database, PostgreSQL, MySQL/MariaDB, IBM DB2, etc.
- Hands on experience in Docker and Kubernetes deployments
- Demonstrated experience in writing code projects with Python, C++, C# and Java – major advantage.
- Troubleshooting complex software modules, working from written and oral issues as described by the technical support organization, sales organization, account managers and customers themselves.
- Develop and modify modules as part of workarounds for issues or as a professional services enhancement.
- Ability to context switch and move effectively between different tasks or competing priorities
- Work closely with client stakeholders to troubleshoot advanced technical issues
- Evaluate implementation results, deploy solution components and workarounds, and participate in the product configuration efforts to meet clients’ specific requirements
- Engage with multi-discipline internal and client teams to ensure successful resolutions within customers’ environments
- Transfer knowledge for relevant technical areas at an applicable level of depth and detail within the internal Support organization as well as our customers
- Work closely with our Engineering and Product Management teams to prioritize and resolve product issues, enhancement requests, and possible implementation flow improvements
- Resolve complex problems through a deep understanding of how the product should work and analysis of code
- Identify and prioritize technical improvements backed by data and experience, while considering business constraints, to deliver on important initiatives
- Influence adjacent teams' designs to promote better holistic system design decisions
Posted about 1 month ago
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