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Technical Support Engineer
Posted 14 days agoViewed
💎 Seniority level: Junior, 2+ years
💸 Salary: 95000.0 - 115000.0 USD per year
🔍 Industry: Software Development
🏢 Company: BigID👥 251-500💰 $60,000,000 Series E about 1 year agoArtificial Intelligence (AI)Big DataRisk ManagementCyber SecuritySoftware
🗣️ Languages: English
⏳ Experience: 2+ years
Requirements:
- 2+ years of professional experience in information technology in a customer-facing role – preferably involved in product implementation and hands-on technical activities within enterprise corporate environments
- Meaningful experience with installation, configuration and management of Linux-based Operating Systems, including basic shell proficiency (bash, sh, ksh, tcsk, etc.), experience with package management systems (apt/dpkg, yum/rpm, etc.), file archiving tools (tar, gz, zip, bz2), remote access and file transfer protocols (SSH, SCP, SFTP/FTP), file sharing technology (NFS, CIFS/SMB), and authentication frameworks (LDAP, Kerberos)
- Basic experience with some RDBMS, such as Microsoft SQL Server, Oracle Database, PostgreSQL, MySQL/MariaDB, IBM DB2, etc.
- Professional experience in Docker and Kubernetes deployments - an advantage
Responsibilities:
- Work closely with client stakeholders to triage and troubleshoot technical issues
- Evaluate implementation results, deploy solution components and workarounds, and participate in the product configuration efforts in order to meet clients’ specific requirements
- Engage with multi-discipline internal and client teams to ensure successful resolutions within customers’ environments
- Share knowledge of relevant technical areas at an applicable level of depth and detail within the Support organization
- Document and report product issues, enhancement requests raised in the field, and possible implementation flow improvements
- Participate in the team on-call rotation during weekends or holidays, a few times per year
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