Togetherwork Internal

Togetherwork Internal is a remote-focused company seeking talent for business development, specifically looking to hire a Senior Director of Business Development.

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🏢 Togetherwork

👥 101-250💰 Private 7 months agoSaaS Real Estate Software

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🏢 Togetherwork Talent Community

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🔥 Senior Account Manager (Remote- US Based)

Posted 6 days ago

📍 US

💸 75000.0 - 85000.0 USD per year

🔍 Petcare

3-5 years of account management experience, preferably in SaaS or software delivery.
Bachelor's degree or five years of experience in lieu of a degree.
Preferred experience in the pet care industry.
Strong proficiency in CRM tools, especially Salesforce.
Experience with project management tools like Asana, Monday.com, and Jira.
Demonstrated success in customer retention, focusing 70% on retention and 30% on growth.
Solid analytical skills for reporting and data insights.
Familiarity with APIs and SaaS platforms in client-facing roles.
Experience with Zendesk, PowerBi, and other reporting platforms is a plus.
Excellent written and verbal communication skills.
Strong attention to detail and organizational skills.

Develop trust-based relationships to enhance customer loyalty.
Deliver presentations like Quarterly Business Reviews and Financial Reports.
Identify expansion opportunities and provide feedback to product teams.
Lead the renewal process and advocate for customer-driven product enhancements.
Maintain transparent records of customer interactions and agreements.

Project ManagementData AnalysisSalesforceReportingCRMSaaS

Posted 6 days ago

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🔥 Customer Support Team Lead (Remote- US Based)

Posted 8 days ago

📍 US

🧭 Full-Time

💸 55000.0 - 60000.0 USD per year

🔍 SaaS

3-5 years previous customer-facing experience.
2 years of people management and leadership skills experience.
2-3 years’ experience with ZenDesk.
Previous experience in a SaaS environment.
Excellent oral and written communication skills.
Strong problem-solving and analytical skills.
Ability to troubleshoot issues and multi-task under pressure.
Results-oriented with motivation to thrive in a fast-paced environment.
Patient, positive team player and self-starter.
Proven people management and leadership skills.
Previous experience with Jira is a plus.

Oversee the day-to-day operations of the Customer Support Team.
Act as a senior agent who drives customer satisfaction.
Mentor and provide oversight, coaching, and training to support staff.
Be the point of contact for escalations and communicate issues clearly.
Manage incoming support inquiries and onboard new members.
Monitor team performance and report on metrics.
Ensure prompt and professional resolutions for customer inquiries.
Create relevant support materials and feedback loops.
Review and improve support-related processes and documentation.
Collaborate with Operations Manager on preventive measures.

LeadershipAgilePeople ManagementJiraTechnical supportCustomer supportSaaS

Posted 8 days ago

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🔥 Financial Support Specialist (Remote- US Based)

Posted 14 days ago

📍 US

🧭 Full-Time

💸 70000.0 - 85000.0 USD per year

🔍 Financial Services

Bachelor’s degree in accounting, finance, or a related field (preferred).
Strong communication, problem-solving, and analytical skills.
Basic knowledge of accounting principles, including journal entries, debits, and credits.
Experience with financial reporting and general ledger systems.
Familiarity with Microsoft Dynamics Suite or other ERP/SaaS applications (preferred).
Experience in customer service or technical support, particularly in a financial setting.
Proficiency in Microsoft Office Suite.

Serve as the financial expert for the support team and customer escalations.
Provide excellent customer service over video and live calls.
Diagnose and resolve financial issues such as stuck batches and accounting integration problems.
Offer guidance on accounting best practices and address training issues.
Become an expert in the financial components of our solution.
Perform financial reporting and analysis for association customers.
Train and coach Tier 1 and Tier 2 support teams.

Microsoft DynamicsCustomer serviceAccountingTroubleshootingTechnical supportFinancial analysis

Posted 14 days ago

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🔥 Customer Advocate (Remote- US Based)

Posted 17 days ago

📍 United States

🧭 Full-Time

💸 40000.0 - 44000.0 USD per year

🔍 SaaS

1-2 years of work experience in a customer-facing role, preferably in customer success, account management, or client services.
Desire to build a long-term career in customer support.
Ability to work collaboratively with cross-functional teams.
Exceptional written and verbal communication and interpersonal skills.
Empathy and genuine passion for helping customers succeed.
Willingness to assist with weekend email responses when necessary.
Strong problem-solving skills with a strategic mindset.
Ability to communicate clear and engaging instructions.
Ability to work efficiently in a fast-paced environment.

Coach our customers on how to best use the software for their business' needs.
Help customers grow and manage their practices, offering creative solutions for unique business needs.
Assist practice owners in determining the best subscription level and explain software benefits.
Ensure high-quality work by meeting shared standards for excellence.
Contribute to tutorials and help documentation.
Collaborate on unique cases with the Advocate team via various MS Team channels.
Escalate complex issues to the Senior Advocate Team.
Utilize expert product knowledge to identify bugs and areas for improvement.

JiraTechnical supportCustomer supportCustomer SuccessSaaS

Posted 17 days ago

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🔥 Professional Services Specialist - Temporary (Remote - US Based)

Posted 21 days ago

📍 US

🧭 Temporary

💸 35000.0 - 45000.0 USD per year

🔍 Higher Education

At least 2 years of experience in training development, project management, or similar roles focused on end-user training.
Excellent project management and organizational skills for effective multitasking.
Exceptional written and verbal communication skills for documentation and public speaking.
Skilled in re-engineering operations and developing repeatable processes.
Ability to simplify complex processes for better understanding.
Strong customer-focused approach with proactive communication.
Proficiency in Microsoft Office, Adobe Acrobat, and presentation tools.

Oversee projects to ensure timely completion according to customer expectations.
Lead meetings with customers to extract and document requirements.
Track project progress and provide ongoing updates.
Offer consultation for problem resolution during projects.
Provide a high level of customer service throughout project duration.
Maintain knowledge of Higher Education products and services.
Create and maintain training materials including videos and LMS courses.
Facilitate training sessions for external users.
Collaborate with cross-functional teams on customer education plans.

Project ManagementAdobe Creative SuiteCustomer serviceMicrosoft OfficeDocumentation

Posted 21 days ago

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🔥 Senior Accountant- Client Services Manager (Remote- US Based)

Posted 29 days ago

📍 United States

🧭 Full-Time

💸 80000.0 - 90000.0 USD per year

Bachelor’s Degree in Accounting.
Over 10 years of accounting experience.
Extensive experience in bookkeeping, financial reporting, budgeting, General Ledger systems, and external audits.
Proficiency in Excel, O365, and QuickBooks.
Demonstrated success in managing multiple clients and projects.
Outstanding customer service skills and effective communication, both written and oral.
Strong ability to synthesize information and exhibit adaptability, self-motivation, and a strong work ethic.
Exceptional attention to detail and ability to manage multiple high-priority projects in a remote team setting.

Provide accurate and timely monthly financial reporting including balance sheets and profit and loss statements.
Assist clients with budget entry, expense tracking, and monthly contributions management.
Work closely with internal AP and AR team members to oversee accurate bank reconciliations.
Manage year-end 1099 preparation for vendors and collaborate with Accounts Payable Manager.
Maintain client-specific documentation and standardize bookkeeping for new clients.
Track and complete custom projects, and communicate regularly with clients through email and meetings.
Support clients during audits or financial reviews and actively participate in team meetings and initiatives.

AccountingBudgetingBookkeeping

Posted 29 days ago

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🔥 Tier 1 Customer Support (Remote- US Based)

Posted about 2 months ago

📍 US

🧭 Full-Time

💸 40000 - 45000 USD per year

🔍 SaaS

High School Diploma or equivalent.
At least 2 years of experience in a SaaS customer support role.
Excellent verbal and written communication skills.
Outstanding interpersonal and customer care skills.
Ability to multi-task in a fast-paced environment.
Detail-oriented with strong organizational skills.
Experience with Jira and Zendesk highly preferred.

Receive and respond to customer inquiries via phone and email.
Classify inquiries based on severity and priority.
Investigate and resolve inquiries according to knowledge base articles.
Log all incidents and manage ticket tracking system.
Escalate issues requiring additional expertise to the Tier 2 team.
Accept and retain ownership of requests, providing updates until a resolution is reached.
Participate in support coverage on holidays.
Assist with backup coverage for Tier 2 as needed.

JiraCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingInterpersonal skillsVerbal communication

Posted about 2 months ago

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🔥 Customer Success Specialist (Remote- US Based)

Posted about 2 months ago

📍 US

💸 50000 - 55000 USD per year

Bachelor's degree or equivalent experience in a related field.
2 years of experience in customer success, support, implementations, or account management roles.
Strong communication and problem-solving skills.
Ability to work collaboratively with cross-functional teams.
Familiarity with data analysis and reporting tools.
Experience with HubSpot and Monday.com is a plus.

Proactively engage with customers post-sale through app delivery and product adoption.
Work with Solutions Consultant and Configuration Specialist to deliver a quality onboarding experience.
Educate customers on core platform features, emphasizing benefits and value.
Conduct tailored training sessions and webinars on effective platform usage.
Gather and relay customer feedback while optimizing configuration for adoption.
Monitor customer usage patterns for further outreach and training opportunities.
Identify at-risk accounts and enhance their platform experience to prevent churn.
Regularly update the Customer Success Lead on interactions and feature adoption.

Data AnalysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communication

Posted about 2 months ago

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Togetherwork Internal

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