Togetherwork Internal

Togetherwork Internal is a remote-focused company seeking talent for business development, specifically looking to hire a Senior Director of Business Development.

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πŸ“ United States

πŸ’Έ 43000.0 - 47500.0 USD per year

πŸ” Petcare

  • Bachelor's degree or equivalent professional experience in a related field.
  • Proven experience in a similar Solutions/Business Consultant role, preferably in a software or tech environment tailored to pet care services.
  • Strong analytical skills with a detailed understanding of business process analysis.
  • Excellent communication and interpersonal skills, with the ability to lead and work collaboratively.
  • Ability to manage multiple projects and work under pressure.
  • Knowledge of industry trends, best practices, and a keen understanding of integrated payment systems.
  • Conduct in-depth discovery and requirements analysis, focusing on specific needs related to each client's petcare facility.
  • Consult with new facilities that have not determined their service offerings.
  • Review and ensure the quality of work done by the Configuration Specialist before the application is delivered to the customer.
  • Lead the delivery of the application to customers, supported by the Customer Success Specialist (CSS).
  • Work closely with the CSS to facilitate integrated payment sign-up processes for clients.
  • Provide ongoing consultancy to clients for additional locations or service changes post-implementation.

Project ManagementSQLBusiness AnalysisBusiness IntelligenceData AnalysisCommunication SkillsAnalytical SkillsClient relationship managementQuality AssuranceCustomer Success

Posted 4 days ago
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πŸ“ United States

πŸ’Έ 65000.0 - 70000.0 USD per year

πŸ” Salesforce

  • 1–2 years of Salesforce experience in support, development, or admin roles
  • 1 year of experience in Tier 2 support role
  • Hands-on with declarative tools (Flows, Workflow Rules, Process Builder)
  • Working knowledge of Apex, Triggers, and Lightning Components
  • Strong analytical skills and attention to detail
  • Experience with GitHub/code review, data tools (Workbench, Data Loader)
  • Platform Developer I certification (or willing to obtain within 90 days)
  • Salesforce Administrator certification
  • Strong communication skills and customer-centric mindset
  • Investigate and resolve issues involving declarative automation (Flows, Process Builder), Apex classes, Lightning Components, and custom trigger frameworks.
  • Serve as a customer-facing technical expertβ€”responding to cases, conducting troubleshooting calls, and ensuring timely resolution.
  • Partner with Product and Engineering on escalations, cross-functional collaboration calls, and root cause analysis.
  • Contribute to internal documentation and support articles for recurring issues and best practices.
  • Use tools like Data Loader and Workbench for data updates, imports, and debugging.
  • Gain exposure to APIs, managed packages, and potential integrations with platforms like Stripe.

SalesforceAPI testingRESTful APIsTroubleshooting

Posted 5 days ago
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πŸ“ United States

πŸ’Έ 55000.0 - 60000.0 USD per year

πŸ” Software

  • 1+ years of experience in Dynamics 365 Sales and Customer Service applications or Salesforce
  • Bachelor’s degree in computer science, information technology, or a related field.
  • 3+ years of experience in technical support.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Knowledge of customer service principles and practices.
  • Understanding of the Software Development Life Cycle (SDLC)
  • Provide technical support and troubleshooting for the platform, Dynamics 365 software products, and related applications
  • Communicate effectively with clients and internal teams to identify, analyze and resolve issues
  • Document solutions and best practices for common problems and share them with the support team and the Dynamics 365 community
  • Collaborate with developers, consultants and project managers to deliver high-quality solutions and customer satisfaction
  • Stay updated on the latest features, functionalities and trends of Dynamics 365 software products

SQLSalesforceREST APICommunication SkillsAnalytical SkillsCustomer serviceTroubleshootingTechnical supportCRM

Posted 7 days ago
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πŸ“ United States

🧭 Temporary

πŸ’Έ 40000.0 - 45000.0 USD per year

πŸ” Higher Education

  • At least 2 years of experience in training development, project management, or similar client-facing roles, with a focus on training end-users and creating effective learning materials.
  • Excellent project management and organizational skills with the ability to multi-task.
  • Exceptional written and verbal communication skills, including process documentation, persuasive writing, public speaking, and relationship-building.
  • Skilled in examining and re-engineering operations and procedures to develop repeatable processes.
  • The ability to simplify and explain complex logic and processes in a manner that is easy to understand.
  • Strong customer-focused approach with proactive communication and responsiveness to inquiries, ensuring high levels of satisfaction.
  • Proficiency in Microsoft Office, Adobe Acrobat, and other presentation tools, with the ability to leverage technology for effective training and communication.
  • Oversee projects to ensure satisfactory timeline completion as expected by internal and external customers.
  • Lead meetings with customers and/or their vendors to extract and document requirements.
  • Provide ongoing updates and track progress throughout project.
  • Provide timely consultation for problem resolution.
  • Provide high level of customer service throughout duration of the project.
  • Maintain thorough knowledge of all Higher Education/Fraternal products and services.
  • Create and maintain training materials and documentation, to include videos, knowledge bases, Learning Management System (LMS) courses, and other in-app help for products and services.
  • Facilitate training sessions, either virtual or in person, to external users for all products and services.
  • Assist other team members as needed with preparation for training events.
  • Collaborate with other cross-functional teams and departments to create and execute customer communication and education plans.
  • Coordinate ongoing training and education to ensure users are positioned to maximize benefit of products and services.
  • Provide insight to improve customer education resources.

Project ManagementProject CoordinationCross-functional Team LeadershipCommunication SkillsCustomer serviceMicrosoft OfficeAgile methodologiesPresentation skillsDocumentationTraining

Posted 10 days ago
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πŸ“ United States

πŸ’Έ 120000.0 - 130000.0 USD per year

πŸ” Petcare

  • 3-5+ years of product management experience, preferably in SaaS (enterprise or SMB)
  • Passion for developing and leading exceptional product experiences.
  • Strong collaboration with engineering and design teams.
  • Curiosity for understanding and solving customer problems.
  • Data-driven problem-solving and decision-making skills.
  • Clear and concise communication across all organizational levels.
  • Solid understanding of product discovery, development, and software architecture.
  • Strong documentation skills and proficiency with tools like Jira, Confluence, and Figma.
  • Ability to navigate ambiguity and make informed decisions with incomplete information.
  • Proven track record of driving positive business outcomes.
  • Collate feedback from customers, prospects, competitors, industry sources, cross-functional partners, and metrics to identify problems to solve for our customers.
  • Partner with design and engineering teams to build and deliver functionality that solve customer problems with a focus on MVP, capturing metrics and innovating forward.
  • Collaborate closely with teams to ensure timely delivery of planned features and address gaps as needed.
  • Drive adoption of existing product experiences using key metrics such as CAC, LTV, APRU, Churn rates.
  • Partner with sales and marketing teams to drive customer acquisition.

SQLAgileData AnalysisFigmaProduct ManagementJiraCross-functional Team LeadershipProduct DevelopmentProduct AnalyticsAPI testingREST APICommunication SkillsAnalytical SkillsCustomer SuccessConfluenceSaaSA/B testing

Posted 24 days ago
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πŸ”₯ Support Specialist
Posted about 1 month ago

πŸ“ United States

🧭 Full-Time

πŸ’Έ 40000.0 - 45000.0 USD per year

πŸ” Software Development

  • Outstanding written and verbal communication skills
  • Strong multitasking and organizational skills
  • Proven proficiency in problem solving
  • High EQ and empathy
  • Curiosity and a passion for learning
  • High capacity/not easily overwhelmed
  • Comfortable following standardized processes
  • Portray high level of professionalism and confidence to clients
  • Technology proficient
  • Responding to client questions and issues via phone and ticketing software (Zendesk and Jira)
  • Assisting clients across multiple products
  • Working with Product and Development teams to help improve the product and deliver solutions to clients
  • Documenting frequently asked questions and preparing knowledge-based content

JiraDocumentationTroubleshootingTechnical supportCustomer supportSaaS

Posted about 1 month ago
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πŸ“ United States

🧭 Full-Time

πŸ’Έ 135000.0 - 145000.0 USD per year

πŸ” SaaS

  • Minimum of 10 years experience in leading the strategic vision and execution of a full marketing function with a focus on technology and/or SaaS solutions
  • Experience and understanding of best practices in Digital Marketing, Prospect Demand Generation, Events Marketing, and Customer Marketing for a high-growth company
  • Experience with Salesforce required, Strong background in Pardot preferred
  • Experience overseeing virtual and in-person events of all sizes with diverse stakeholders and audiences
  • Experience overseeing marketing execution in multiple regions, with a focus on North America and EMEA regions preferred
  • Experience leading a metrics-driven Marketing team that consistently beat goals
  • Experience successfully influencing senior leadership to adopt new ideas, products, and/or approaches
  • Lead product group marketing team with coordinated strategies and execution of marketing plans and achieving defined goals on a consistent basis
  • Contribute to product group marketing/sales strategy and planning
  • Manage segmentation and targeting strategies, work with team to implement content marketing programs for each audience
  • Work with Demand Generation team manager to achieve goals for net-new customer growth
  • Lead Customer Marketing initiatives, achieving defined revenue goals across the business for expansion and services
  • Work with Creative assets to manage all assets required for the execution of marketing plans

Project ManagementSalesforceStrategyMarketingDigital MarketingSaaS

Posted about 2 months ago
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πŸ“ US

🧭 Full-Time

πŸ’Έ 40000.0 - 45000.0 USD per year

πŸ” SaaS solutions, payment processing

  • Associate degree or two or more years of equivalent experience in a software support or helpdesk role.
  • Basic understanding of web technologies, web navigation, and Microsoft Office tools.
  • Exceptional interpersonal and customer care skills.
  • Outstanding written and verbal communication skills.
  • Strong diagnostic, analytic, and problem-solving skills.
  • Self-motivated with the ability to work independently or in small teams.
  • Detail-oriented with excellent organizational skills.
  • Provide timely, effective assistance to customers on payment-related requests via Zendesk tickets, email, and phone.
  • Prioritize requests based on severity and urgency.
  • Investigate and resolve inquiries based on established process workflows.
  • Retain ownership of requests, providing timely updates until resolution or escalation.
  • Log all incidents in the Zendesk ticket system.
  • Advise and educate customers on best practices.
  • Identify and communicate support trends and assist in proactive issue resolution.

DocumentationTroubleshooting

Posted 2 months ago
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πŸ“ United States

🧭 Full-Time

πŸ’Έ 115000 - 125000 USD per year

πŸ” SaaS or technology integrations

  • Bachelor's degree in Marketing, Business, or a related field.
  • 6+ years proven experience in partner management or a related role.
  • Excellent customer/account relations track record.
  • Strong project management skills with a track record of successful campaign execution.
  • Familiarity with necessary software and tools such as CRM, analytics tools, and project/account management solutions.
  • Excellent communication and interpersonal skills, both internal and external.
  • Strong leadership and team management abilities with the capability to work across all facets of the business.
  • Strategic thinker with a results-oriented mindset.
  • Creative problem solver with a passion for maintaining and growing relationships.
  • Ability to negotiate effectively and convey the importance of prioritization.
  • Develop and implement new partner strategies that drive revenue, retention, and integration goals in line with company objectives.
  • Leverage existing client/partner relationships to expand revenue.
  • Maintain expertise over partnerships best practices, trends, and opportunities to grow revenue.
  • Foster integrated relationships across Product, Sales, Marketing, and Account Management teams.
  • Track ongoing activity within Salesforce and prepare presentation material for senior leadership.

LeadershipProject ManagementSalesforceStrategyCollaborationNegotiationAccount ManagementResearch

Posted 5 months ago
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