Support Consultant (Remote- US Based)

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Requirements:

• 1+ years of experience in Dynamics 365 Sales and Customer Service applications or Salesforce
• Bachelor’s degree in computer science, information technology, or a related field.
• 3+ years of experience in technical support.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Knowledge of customer service principles and practices.
• Understanding of the Software Development Life Cycle (SDLC)

Responsibilities:

• Provide technical support and troubleshooting for the platform, Dynamics 365 software products, and related applications
• Communicate effectively with clients and internal teams to identify, analyze and resolve issues
• Document solutions and best practices for common problems and share them with the support team and the Dynamics 365 community
• Collaborate with developers, consultants and project managers to deliver high-quality solutions and customer satisfaction
• Stay updated on the latest features, functionalities and trends of Dynamics 365 software products