Technical Support Engineer

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Requirements:

• 5+ years of technical customer support experience in a B2B software company — including customer onboarding, troubleshooting, and user training.
• 1+ year of experience in web3, blockchain, and cryptocurrency — with solid understanding of protocols, staking, and DeFi.
• 1+ year of professional experience with SQL (Postgresql or other)
• Proven experience with API troubleshooting, software implementation, testing, and deployment processes
• Strong ability to prioritize and resolve support tickets effectively
• Strong problem solving ability (debugging)
• Outstanding communication skills across all channels
• Native or business-level English proficiency

Responsibilities:

• Address client inquiries related to staking, troubleshoot any issues they may encounter, and guide them through the resolution process.
• Help identifying issues by interacting with our stack and data platform, raise in-depth tickets to help guide engineers to fast resolution.
• Help business clients understand the staking process, available options, and how to use the company's staking services effectively.
• Contribute to and maintain a comprehensive knowledge base of staking-related information, including FAQs, guides, and tutorials, to help clients quickly find answers to their questions.