Technical Support Engineer - Mobile applications

B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical field. 5-8 years of experience in support, engineering, or other technical role. Strong familiarity with using CRMs like Zendesk or Salesforce. Customer issues related to mobile applications. Technical know-how - you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems. Excellent customer service and interpersonal skills coupled with the ability to influence individual contributors and leaders across the company. Excellent written and verbal communication skills, you can speak at technical and conversational levels. Strong bias for action, ability to dive deep, and insistence on the highest standards. Ability to work in a hyper-growth environment with shifting priorities. Willingness to work flexible hours during nights and weekends. Bilingual in English and Spanish is a must.

Become an expert on Samsara’s product portfolio of complete Internet of Things (“IoT”) solutions combining hardware, software, and cloud to bring real-time visibility, analytics, and AI to operations across multiple industries. Use your technical knowledge and product expertise to troubleshoot and resolve customer issues with medium to high complexity. Respond to customers and resolve their inquiries in a timely and helpful manner with a primary focus on meeting our SLA goals. Partner with Enablement to author and maintain customer-facing knowledge base articles to help improve the self-serviceability for our end users. Work closely to develop partnerships with our Engineering and Product teams in order to reproduce bugs and build testbeds as necessary. Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.