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Technical Support Engineer- Portugal
Posted 3 days agoViewed
💎 Seniority level: Middle, 3+ years
📍 Location: Portugal
🔍 Industry: Fleet mobility
🏢 Company: Autofleet👥 11-50💰 $20,000,000 Series B over 3 years agoCar SharingRide SharingFleet ManagementEnterprise SoftwareLast Mile Transportation
🗣️ Languages: English
⏳ Experience: 3+ years
Requirements:
- At least 3 years in technical support engineer or similar technical role
- Strong customer-facing skills
- Experience working with JSON, SQL, APIs, and webhooks for diagnosing and resolving issues.
- Familiar with GCP, Jira, Intercom, and Notion- an advantage
- Experience with log analysis and error debugging.
- Ability to multi-task and prioritize effectively while handling urgent issues.
- Experience with web technologies and scripting languages - nice to have
Responsibilities:
- Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure
- Apply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail
- Master Autofleet's entire product ecosystem and continuously expand your technical knowledge to stay ahead of evolving features
- Collaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development
- Take part in customer meetings, help with integrations, and dive deep into real-world use cases to understand exactly how our solutions are being implemented with our products.
- Provide expert guidance on product configuration to optimize performance for each customer's unique environment
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