Principal Technical Support Engineer - Dutch Fluency

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Requirements:

• B.S. in Computer Science, Engineering (Mechanical/Electrical), or other Technical Field
• Excellent written and verbal communication skills, you can speak both Engineer and Human.
• Strong bias for action, ability to dive deep, and insistence on the highest standards.
• Ability to work in a hyper-growth environment with shifting priorities.
• Willingness to work flexible hours during nights and weekends as required.

Responsibilities:

• Develops expertise in testing, analysis, and relevant product and technical domains
• Ability to build & develop troubleshooting tools either independently or through partnership with L3 team e.g. build solution on top of Databricks
• Synthesizes broad and deep Customer understanding to prioritize, engage & close out effectively.
• Solves complex and diverse problems where analysis requires in-depth evaluation of factors with imaginative and innovative troubleshooting and experimentation (Problems may be previously unknown).
• Creates positive, impactful changes to one's Team through quality collaboration, communication & leadership. Use your technical knowledge and product expertise to troubleshoot and resolve customer issues with medium to high complexity.
• Provide direct feedback to Support Management for product and process improvements to help enhance the customer experience.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.