Technical Support Engineer (Remote- US Based)

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Requirements:

• 1–2 years of Salesforce experience in support, development, or admin roles
• 1 year of experience in Tier 2 support role
• Hands-on with declarative tools (Flows, Workflow Rules, Process Builder)
• Working knowledge of Apex, Triggers, and Lightning Components
• Strong analytical skills and attention to detail
• Experience with GitHub/code review, data tools (Workbench, Data Loader)
• Platform Developer I certification (or willing to obtain within 90 days)
• Salesforce Administrator certification
• Strong communication skills and customer-centric mindset

Responsibilities:

• Investigate and resolve issues involving declarative automation (Flows, Process Builder), Apex classes, Lightning Components, and custom trigger frameworks.
• Serve as a customer-facing technical expert—responding to cases, conducting troubleshooting calls, and ensuring timely resolution.
• Partner with Product and Engineering on escalations, cross-functional collaboration calls, and root cause analysis.
• Contribute to internal documentation and support articles for recurring issues and best practices.
• Use tools like Data Loader and Workbench for data updates, imports, and debugging.
• Gain exposure to APIs, managed packages, and potential integrations with platforms like Stripe.